About this role
The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential.
- Degree in Instrumentation, Electronics Engineering or Equivalent
- 3 to 5 years’ experience in a customer support role
- Experience with M/D Totco data acquisition and visualization technologies strongly preferred
- A record of successful resolution of customer support issues as an individual contributor.
- A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
- Experience with Zendesk ticketing System.
- Excellent written and oral communication.
- Detail orientated with the ability to provide analytical reports and concise feedback