Associate Director, Customer Engineering & Delivery

About
The Company:

iLink is a Global
Software Solution Provider and Systems Integrator, delivers
next-generation technology solutions to help clients solve
complex business challenges, improve organizational
effectiveness, increase business productivity, realize
sustainable enterprise value and transform your business
inside-out. iLink integrates software systems and develops
custom applications, components, and frameworks on the latest
platforms for IT departments, commercial accounts, application
services providers (ASP) and independent software vendors
(ISV). iLink solutions are used in a broad range of industries
and functions, including healthcare, telecom, government, oil
and gas, education, and life sciences. iLink’s expertise
includes Cloud Computing & Application Modernization, Data
Management & Analytics, Enterprise Mobility, Portal,
collaboration & Social Employee Engagement, Embedded
Systems and User Experience design
etc.

What makes iLink
Systems' offerings unique is the fact that we use
pre-created frameworks, designed to accelerate software
development and implementation of business processes for our
clients. iLink has over 60 frameworks (solution accelerators),
both industry-specific and horizontal, that can be easily
customized and enhanced to meet your current business
challenges.

Requirements

# Key
Responsibilities

Client & Account Leadership

● Manage a large-scale client
portfolio, spanning data and product engineering engagements.

● Own client relationships
end-to-end — client partners, enterprise architects, IT Directors, and C-level
executives (CDOs, CTOs, CIOs).

● Act as a trusted advisor: able
to articulate technical issues and trade-offs in a way that resonates with both
technical and executive stakeholders.

● Mine the account for new
opportunities and establish new stakeholder connections, growing the
relationship organically through delivery credibility and insight.

● Travel to client locations
periodically, as needed by the engagement.

Commercial & Account
Management

● Own account P&L; drive
revenue growth and optimize gross margin across the portfolio.

● Track budgets closely across all
engagements within the account.

● Manage a mix of Fixed Bid (FB)
and Time & Material (T&M) engagements.

● Lead estimation and proposal
efforts, including scoping, pricing, and solutioning for new and expanding
work.

● Present business strategies,
data architectures, and technical solution approaches directly to customers.

Technology & Delivery
Leadership

● Oversee delivery of data
analytics, data engineering, and data science projects, ensuring quality and
business impact.

● Oversee delivery of product
engineering solutions across web, desktop, and cross-platform technologies.

● Guide solution architecture and
technology selection at a decision-making level by partnering closely with
architects.

● Work experience with modern
cloud platforms — Microsoft (Azure/Fabric), Snowflake, or AWS.

● Work experience with modern web
technologies (e.g., Angular and React).

● Work experience with agentic AI
approaches and frameworks (e.g., Microsoft Agent Framework, LangChain).

● Navigate ambiguous or evolving
requirements and help drive product direction where needed.

● Ensure delivery discipline
across large teams using structured methodologies (e.g., SAFe) and sound
project delivery practices generally.

People & Organizational
Leadership

● Build, lead, and grow large,
multidisciplinary delivery teams.

● Demonstrated, proven experience
in people management, client management, and stakeholder management.

● Represent the organization's
technical capability externally — e.g., conducting technology webinars or
similar thought-leadership activities.

# Required
Qualifications

● 12+ years of Industry experience

● At least 4+ years of experience
leading large teams delivering multiple projects for one or multiple customers.

● Proven, substantial experience
managing large client accounts/portfolios, including account P&L ownership,
revenue growth, and gross margin optimization.

● Experience handling both Fixed
Bid (FB) and Time & Material (T&M) engagement models.

● Proven, strong people
management, client management, and senior stakeholder management experience —
including relationships with Enterprise Architects, IT Directors, and C-level
executives (CDOs, CTOs, CIOs).

● Demonstrated experience leading
large, multidisciplinary delivery teams (people and/or program leadership at
scale), ideally across more than one technical discipline.

● Comprehensive experience with
estimation, proposals, and presales solutioning.

● Prior hands-on experience in
either data engineering or product/application engineering.

● Work experience with Angular,
React, or equivalent modern web/cross-platform frameworks.

● Work experience with .Net or
equivalent server side technologies.

● Work experience with both data
engineering/analytics concepts and product/application engineering concepts.

● Work experience with cloud
platforms (Microsoft Azure and/or AWS) at a solutioning/decision-making level.

● Work experience with agentic AI
concepts and frameworks (e.g., Microsoft Agent Framework, LangChain) at a
solutioning/decision-making level.

● Excellent presentation and
communication skills, including the ability to present data visuals, numbers,
and technical architecture clearly to business audiences.

● Willingness and ability to
travel to client locations and work onsite frequently as required by
engagements.

Benefits

- Competitive
salaries​
- Medical,
Dental, Vision Insurance
- Disability,
Life & AD&D Insurance
- 401K
With Generous Company Match
- Paid
Vacation and Personal Leave
- Pre-Paid
Commute Options
- Employee
Referral Bonuses
- Performance
Based Bonuses
- Flexible
Work Options & Fun Culture
- Continuing
Education Reimbursements
- In-House
Technology Training