About this role
Opportunity:
The Operations Support team member is responsible for providing operations support to the property management site teams. This team member will be a backup to the administrative assistant and will include answering phones, scheduling showings and other clerical duties. These responsibilities will be performed in a manner consistent with the policies of MetroPlains Management.
Responsibilities:
- Familiar with MML’s managed properties to answer questions when management is unavailable.
- Provide excellent customer service by answering the phone in a prompt and courteous manner.
- Ability to handle stressful situations in a calm, organized and effective manner.
- Interacts with residents and handles resident complaint procedures.
- General office duties include distribution of mail, copying, scanning, etc.
- Complete annual recertifications with current residents as required by the tax credit program.
- Send out recertification notices to residents or community managers to obtain signatures.
- Send out verification forms to third party vendors.
- Calculate and process all necessary documentation for certification of eligibility.
- Send out and obtain signed completed certifications from resident.
- Completes special projects for leadership team members.
- Ability to navigate across multiple software programs including Microsoft Outlook, Word, Excel, Yardi, MML Forms, Company Intranet; etc.
- Demonstrated ability to work independently, to organize work, to establish priorities, to follow defined procedures, and to follow through in the completion of tasks to meet established deadlines.
- Ensures agency regulation compliance and deadlines for documentation.
- Other duties as assigned.
Education & Experience:
- Associate degree or equivalent work experience.
- Prior experience in affordable housing.
- Excellent time and change management skills; good multi-tasking abilities.
- Excellent communication skills, both written and verbal.
- Excellent attention to detail, problem-solving skills, and data accuracy.
- Ability to handle sensitive and confidential information.
- Valid Driver's License and insurance required.
Total Compensation:
Your total compensation package includes your base salary, training and development programs, career growth opportunities, and community volunteer opportunities. Full-time employees are eligible for PTO, 12 paid Holidays, 401(K) with a company match, medical, health savings account, dental, vision, life & disability, critical illness & accident insurance.
All job offers are contingent on a successful background check. MetroPlains Management, LLC is an Equal Opportunity Employer.