About this role
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Technical Product Manager
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Platform Strategy & Vision
- Define and lead platform product strategy aligned with enterprise priorities, business objectives, and technology direction.
- Establish and communicate platform vision, roadmap, sequencing, and long-term platform evolution.
- Conduct discovery activities to identify customer needs, stakeholder priorities, operational challenges, platform opportunities, and desired business outcomes.
- Define and oversee platform OKRs, KPIs, adoption metrics, and success measures.
- Ensure platform investment priorities support scalable, reusable, secure, and high-quality enterprise capabilities in partnership with Architecture and Engineering.
- Evaluate platform performance and continuously improve business value, operational effectiveness, and technical outcomes.
- Balance platform strategy with enterprise demand, technical feasibility, capacity, and long-term sustainability.
Platform Governance, Prioritization & Delivery
- Oversee intake and evaluation of platform requests from product teams, business stakeholders, and technology partners.
- Establish prioritization frameworks, demand governance processes, and investment guardrails to manage competing platform needs.
- Own and prioritize the platform backlog and define desired outcomes and success measures; partner with Business Analysts/Product Owners to translate priorities into user stories and acceptance criteria
- Lead complex prioritization and trade-off decisions across competing initiatives, dependencies, risks, and resource constraints.
- Ensure backlog alignment with platform roadmaps, strategic initiatives, operational requirements, and enterprise objectives.
- Partner with Tech Development Managers and Engineering Leads to understand effort, capacity, delivery feasibility, and sequencing across enhancements, maintenance, technical debt, support, defect remediation, and new capabilities.
- Participate in sprint planning, backlog refinement, release planning, readiness reviews, retrospectives, and other Agile ceremonies.
- Ensure platform requirements, priorities, governance decisions, and service impacts are clearly communicated across stakeholders.
- Technical Leadership & Platform Operations
- Partner with Engineering, Architecture, Security, Operations, Compliance, and Product leadership to ensure platform scalability, reliability, performance, and technical integrity.
- Maintain a holistic understanding of platform capabilities, integrations, workflows, configurations, shared services, and business processes.
- Prioritize and sponsor platform health initiatives, including resiliency, observability, reliability, lifecycle management, maintenance, and technical debt reduction, in partnership with Engineering and Architecture.
- Track and report platform outcome and service-health metrics, including adoption, availability, reliability, performance, incidents, efficiency, service quality, and value realization, partnering with Tech Development on engineering delivery metrics.
- Monitor platform risks, dependencies, delivery issues, and operational concerns and work with accountable partners to drive appropriate mitigation, prioritization, or escalation.
- Identify and communicate cross-functional platform dependencies and partner with Project Management and delivery leaders to coordinate resolution across systems, data, integrations, vendors, releases, and service operations.
- Assess impacts of system changes, operational requirements, and business process modifications to support sustainable platform growth.
- Stakeholder Engagement & Communication
- Align stakeholders across business, product, engineering, architecture, operations, and technology teams.
- Serve as the primary point of contact for platform strategy, roadmap, priorities, product decisions, adoption, and value outcomes, partnering with delivery leaders on risks, dependencies, and execution status.
- Communicate platform strategy, roadmap progress, adoption metrics, service health, and value realization outcomes.
- Advocate for platform adoption and best practices throughout the organization.
- Facilitate collaborations that balance stakeholder needs, platform standards, customer experience, and technical constraints.
- Process Improvement
- Establish and continuously improve product management frameworks, standards, and processes supporting platform delivery.
- Drive improvements in demand intake, prioritization, governance, backlog management, and performance reporting, partnering with Tech Development on capacity planning.
- Identify opportunities to improve platform scalability, efficiency, automation, data quality, and operational excellence.
- Support enterprise product operating model maturity and platform transformation initiatives.
- Provides product leadership, coaching, and guidance to Product Owners, Business Analysts, and other product professionals supporting the platform.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Travel as required.
QUALIFICATIONS
Education & Licensing
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred.
Experience
Eight (8) years of experience in technical product management, platform product management, product strategy, requirements intake, technology delivery, or shared services/platform role.
Experience with agile development and engineering, architecture, operations, production support, or platform reliability is strongly preferred.
Skills & Knowledge
- Strong knowledge of platform product strategy, technical product management, and product lifecycle management.
- Expertise in Agile methodologies, backlog management, user story development, and requirements management.
- Strong understanding of enterprise platforms, system integrations, architecture concepts, and technology delivery.
- Knowledge of platform reliability, operational support, observability, security, maintenance, and lifecycle management.
- Advanced backlog prioritization, governance, and demand management capabilities.
- Strong stakeholder management, negotiation, influence, and facilitation skills.
- Ability to balance customer needs, business outcomes, operational requirements, and technical constraints.
- Strong analytical and decision-making skills with the ability to evaluate data, risks, tradeoffs, and platform performance.
- Ability to lead cross-functional teams and align stakeholders across multiple business and technology domains.
- Excellent verbal, written, presentation, and executive communication skills.
- Knowledge of product operating models, platform-centric delivery, and outcome-based management approaches.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical : Computer keyboarding, travel as required
Auditory/Visual : Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.