Fulfillment Senior Operations Lead

Responsibiltiies

- Oversee daily end-to-end warehouse operations, including inbound, storage, inventory, picking, packing, dispatch, and returns , ensuring service levels and operational SLAs are consistently met.

- Monitor key operational metrics such as labor productivity, Cost per Parcel (CPP), overtime, fulfillment accuracy, and operational costs to support efficiency and contribution margin targets.

- Maintain high inventory and order accuracy through cycle counts, proper system transactions, reconciliation, and process controls , while minimizing fulfillment errors and claims.

- Plan shift schedules and manpower allocation and lead supervisors and warehouse staff toward productivity targets.

- Ensure compliance with SOPs, WMS/ERP procedures, safety standards, and 5S practices across warehouse operations.

- Prepare and analyze operational performance reports and work closely with Account Management, Finance, Procurement, and Systems teams to resolve operational issues and bottlenecks.

- Lead floor operations during peak seasons, promotional campaigns, and high-volume periods , ensuring service continuity and timely issue resolution.

- Identify operational gaps and implement root-cause analysis and process improvement initiatives to improve productivity, accuracy, and overall warehouse efficiency.

Qualification

Qualifications

- Bachelor’s degree in Supply Chain, Logistics, Operations, or a related field . Candidates with at least 2 years of college/vocational training may also be considered if they have relevant experience.

- 3–5 years of experience in warehouse, 3PL, e-commerce, or fulfillment operations.

- At least 2 years of supervisory or team leadership experience in a warehouse or fulfillment environment.

- Hands-on experience with WMS or ERP systems . Experience with Anchanto WMS is a strong advantage .

- Strong knowledge of warehouse KPIs, manpower planning, productivity management, inventory control, and root-cause analysis .

- Proficient in Microsoft Excel or Google Sheets for operational reporting and analysis.

- Strong communication and interpersonal skills, with proficiency in English and Tagalog , both written and spoken.

- Willing to work flexible schedules or shifts , particularly during peak campaign periods.