Residence Club Housekeeping Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the Role

Four Seasons Resort Scottsdale is seeking a Housekeeping Supervisor to support the Housekeeping team in delivering exceptional cleanliness, organization, and service throughout the Residence Club. In this role, you will help oversee daily housekeeping operations, inspect guest rooms and public areas, coordinate with internal departments, and ensure every guest enjoys a comfortable and memorable stay. This is an exciting opportunity for a detail-oriented hospitality professional who enjoys leading teams, creating exceptional guest experiences, and growing their career with a world-class luxury brand.

What You Will Do

- Partner with Housekeeping Leadership to oversee daily operations, ensuring team members are aligned on assignments, guest requests, and departmental priorities for day and turndown services.
- Respond promptly to guest requests and ensure service is delivered in accordance with Four Seasons standards.
- Monitor team performance and maintain appropriate inventory levels of housekeeping supplies, linens, and terry.
- Inspect guest rooms, public areas, and back-of-house spaces to ensure the highest standards of cleanliness, presentation, and safety are consistently met.
- Collaborate closely with the Laundry team to support efficient linen and terry management.
- Assist with the onboarding, training, coaching, and development of housekeeping team members, fostering a culture of continuous learning and excellence.
- Provide regular feedback and guidance to support team performance and promptly address service or quality concerns.
- Coordinate maintenance requests and partner with Engineering to ensure repairs are completed in a timely manner.
- Support guest recovery efforts by assisting with the resolution of guest concerns and ensuring appropriate follow-up.
- Lead by example, promoting a positive, collaborative, and service-focused work environment.

What You Bring

- Previous supervisory or leadership experience in a hotel, resort, or hospitality environment; luxury hospitality experience preferred.
- Strong communication, organizational, and problem-solving skills with exceptional attention to detail.
- Ability to motivate, coach, and lead a diverse team in a fast-paced environment.
- Experience with Opera PMS and HotSOS is preferred; bilingual English/Spanish is a plus.
- Successful candidate must possess legal work authorization in the United States.

What We Offer

- Comprehensive health benefits including medical, dental, vision, and life insurance
- Paid time off benefits, including vacation, sick time, and holidays, to support your wellbeing
- 401(k) plan with company match
- Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
- Complimentary uniforms with dry cleaning service
- Complimentary shift meals and on-site parking
- Career growth opportunities, including learning programs and tuition reimbursement
- A culture of care, respect, and inclusion
- Recognition programs, employee events, and a strong sense of community

Schedule & Hours

- Full time
- Flexibility to work various shifts, including weekends and holidays; availability on Fridays and Sundays is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal