Distribution Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Distribution Specialist

We have an exciting new role available as a Distribution Specialist! As a Distribution Specialist, you will play a critical role in ensuring the accuracy, consistency, and optimization of hotel rooms, rates, policies, taxes and inventory across all digital distribution channels. You will be the key liaison between hotel teams, central systems, and third-party platforms, ensuring seamless connectivity and alignment with brand standards. This role supports strategic revenue initiatives and contributes directly to the guest booking experience across global markets.

What You’ll Be Doing:

Channel Management & Rate Integrity

- Maintain and audit rates, availability, and inventory across OPERA, FS.com, SynXis, GDS (Sabre, Amadeus, Apollo/Galileo, Worldspan), OTAs, and wholesalers.

- Ensure rate codes, negotiated rates, and packages are correctly linked and bookable across all channels.

- Create and manage master company profiles and GDS rate access codes.

Policy Compliance

- Verify and update guarantee/deposit/cancellation policies in OPERA and SynXis.

Website & Digital Distribution

- Manage rate codes and content for FS.com include Packages, Taxes, Guarantee Rules, Web Messages, and Group Blocks.

- Coordinate distribution of rate codes to the web booking engines.

Troubleshooting & Escalation

- Serve as a point of contact for hotel and system inquiries related to distribution.

- Collaborate with GDS Help Desks, Central Systems, and hotel teams to resolve technical issues and ensure channel parity.

New Hotel Launches

- Assist with the distribution setup for new hotel openings, ensuring timely and accurate configuration across all booking platforms.

- Follow critical path timelines and collaborate cross-functionally to meet launch deadlines.

What You Bring:

- Previous Distribution experience with Opera, GDS Systems and OTA is an asset.

- Post Secondary Diploma.

- Proficiency in Microsoft Office Suite.

- Familiarity with digital content management systems and booking engines.

- Knowledge of Four Seasons systems and standards preferred.

Who You Are:

- Highly organized with strong attention to detail.

- Proactive, solution-oriented, and able to work independently.

- Collaborative team player with excellent communication skills.

- Flexible and dependable in high-pressure or emergency situations.

- Strong analytical and problem-solving skills.

- Ability to manage multiple priorities and meet tight deadlines.

- Comfortable navigating complex systems and troubleshooting issues.

- Adaptable to evolving technologies and distribution strategies.

Salary Range: $45,000 - $60,000 CAD + additional rewards as part of the total compensation package.

This position is fully remote based in Ontario, Canada and your home will be your primary work location #LI-Remote.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.