Data Center Technician Manager

<b>Overview</b><br><div><p><span>Overview</span><span> </span></p></div><div><p><span>As a Data Center Technician Manager, you will lead and develop a team of Data Center Technicians supporting Microsoft’s datacenter operations in Thailand.</span><span> </span></p></div><div><p><span><span>You will </span><span>be responsible for</span><span> technician team performance, workforce readiness, operational execution, service quality, safety, security, compliance, and continuous improvement. The role requires strong </span><span>people</span><span> leadership together with practical experience managing IT operations involving enterprise and high-performance computing servers, network equipment, fiber-optic and copper cabling, and related IT equipment.</span></span><span> </span></p></div><div><p><span>You will collaborate with local, regional, and global Microsoft teams, as well as service partners, vendors, landlords, and colocation providers, to deliver safe, secure, reliable, and high-quality datacenter operations.</span><span> </span></p></div><div><p><strong><span>This position requires full-time onsite work in Chonburi, Thailand.</span><span> </span></strong></p></div><div><p><span>Microsoft’s Cloud Operations + Innovation organization powers the infrastructure and foundational technologies supporting Microsoft’s online services. Our culture is grounded in respect, integrity, accountability, inclusion, and a growth mindset.</span><span> </span></p></div><br><br><b>Responsibilities</b><br><p><span>People Leadership</span><span> </span></p><div><div><ul style="list-style-type: disc;"><li><p><span>Lead, coach, and develop a team of Data Center Technicians, creating a safe, inclusive, accountable, and high-performing team culture.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Establish clear responsibilities, priorities, performance expectations, and operational standards.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Manage workforce planning, workload allocation, technician capability, training, performance, development, and operational readiness.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Support recruitment, onboarding, technical qualification, career development, recognition, and retention.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span><span>Identify</span><span> capability gaps and implement </span><span>appropriate coaching</span><span>, cross-training, and development actions.</span></span><span> </span></p></li></ul></div><div><p><span>IT Operations and Service Delivery</span><span> </span></p></div></div><div><div><ul style="list-style-type: disc;"><li><p><span>Manage daily datacenter IT operations involving enterprise and high-performance computing servers, network equipment, fiber-optic and copper cabling, and related IT equipment and accessories.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Plan, prioritize, assign, and monitor work based on business priorities, service risks, workforce capability, and resource availability.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span><span>Manage ticket queues, workloads, backlogs, handovers, and escalations to support </span><span>timely</span><span> and predictable service delivery.</span></span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Oversee hardware installation, deployment, diagnostics, break-fix, cabling, inventory, asset handling, and equipment decommissioning.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Ensure compliance with approved procedures, runbooks, change controls, safety requirements, quality standards, and documentation requirements.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Monitor KPIs, Service Level Agreements (SLAs), quality results, backlog health, and recurring issues, and drive corrective and continuous-improvement actions.</span><span> </span></p></li></ul></div><div><p><span>Safety, Security, and Incident Management</span><span> </span></p></div><div><ul style="list-style-type: disc;"><li><p><span><span>Promote a strong safety culture and ensure employees and vendors </span><span>comply with</span><span> Microsoft, regulatory, customer, and site-specific safety, security, access, and operational requirements.</span></span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Ensure risk assessments, Personal Protective Equipment, work controls, and Stop Work Authority are understood and applied.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span><span>Lead and coordinate </span><span>technician</span><span> response to operational events and incidents, including resource mobilization, onsite actions, escalation, evidence collection, and factual status reporting.</span></span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Support incident management, root-cause analysis, lessons learned, and corrective and preventive actions.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Ensure effective handover and continuity for unresolved incidents, high-risk activities, blocked work, and outstanding actions.</span><span> </span></p></li></ul></div><div><p><span>Stakeholder and Vendor Management</span><span> </span></p></div><div><ul style="list-style-type: disc;"><li><p><span>Collaborate with Critical Environment, Logistics, Security, Safety, Engineering, Deployment, Project, Asset Management, Supply Chain, and regional datacenter operations teams.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Coordinate with service partners, vendors, landlords, and colocation providers to support effective site operations.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Manage vendor-resource readiness, work schedules, scope alignment, site access, execution quality, and compliance.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span><span>Identify</span><span> operational, resource, vendor, safety, quality, or service risks and engage the </span><span>appropriate stakeholders</span><span> for resolution.</span></span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span><span>Communicate operational status, risks, dependencies, decisions, and </span><span>required</span> <span>support clearly</span><span> to local, regional, and global stakeholders.</span></span><span> </span></p></li></ul></div><div><p><span>Operational Excellence</span><span> </span></p></div><div><ul style="list-style-type: disc;"><li><p><span>Maintain readiness of technician staffing, training, tools, procedures, systems access, vendor support, and operational documentation.</span><span> </span></p></li></ul></div></div><div><div><ul style="list-style-type: disc;"><li><p><span><span>Identify</span><span> recurring operational issues, execution defects, process gaps, and improvement opportunities.</span></span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Lead or support root-cause analysis, process improvement, standardization, and operational-excellence initiatives.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Share lessons learned and effective practices with other datacenter locations and regional teams.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Embody Microsoft’s culture and values.</span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div><br><br><b>Qualifications</b><br><p> </p><div><ul style="list-style-type: disc;"><li><p><span><span>Bachelor’s degree in Computer Science</span><span>, Information Technology, Engineering, Telecommunications, or </span><span>a related</span><span> technical discipline.</span></span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Minimum 7 years of experience in IT operations, including at least 5 years managing technical operations or IT service-delivery teams in an enterprise, datacenter, high-performance computing, or other mission-critical environment.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Demonstrated management experience covering enterprise and high-performance computing servers, network equipment, fiber-optic and copper cabling, and associated IT equipment and accessories.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Strong people-management experience, including workforce planning, workload assignment, coaching, capability development, performance management, and operational escalation.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Practical technical knowledge of enterprise servers, network equipment, racks, structured cabling, fiber-optic infrastructure, hardware diagnostics, break-fix, deployment, and decommissioning.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Experience managing performance through KPIs, SLAs, ticket queues, backlogs, quality results, and corrective actions.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Experience working in a production, mission-critical, or 24x7 operational environment.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Demonstrated ability to coordinate incident response, cross-functional activities, operational risks, and escalations.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Strong stakeholder- and vendor-management skills with the ability to resolve execution blockers and drive actions to closure.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Fluent written and spoken English, with the ability to communicate effectively with local, regional, and global stakeholders.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Ability and willingness to work full-time onsite at Microsoft datacenter locations in Chonburi, Thailand.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span><span>Ability to support business-critical incidents and operational escalations outside standard business hours when </span><span>required</span><span>.</span></span><span> </span></p><div> </div><div id="imgPreloader"></div></li></ul></div> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>