Road Logistics Information Systems Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Passionate about technology and logistics? Be at the heart of our transportation operations, supporting users, improving system performance, and driving continuous innovation. This is your opportunity to make a visible impact in a fast-paced, international environment.
## How you create impact

- Deliver exceptional first-level support for the Road Carrier Solution (RCS), ensuring fast and effective resolution of user issues and uninterrupted daily operations.
- Drive a positive user experience by managing onboarding activities, coordinating system setups, and providing ongoing support to end users.
- Proactively monitor system performance, identify potential issues, and take preventive actions to minimize operational disruptions.
- Support incident management activities, including coordination during major incidents, ensuring timely communication and resolution.
- Collaborate with Product Owners, Operational Excellence (OPEX), Implementation, and IT teams to improve system functionality and operational efficiency.
- Contribute to testing, quality assurance, and rollout activities, helping to ensure the successful delivery of new features and system enhancements.
- Share operational insights and recommendations that support continuous improvement and optimization of visibility and transportation management solutions.
- Prepare and communicate release notes, system updates, and key information to users and stakeholders.
- Participate in and, when required, lead meetings, including the preparation and delivery of presentations.

## What we would like you to bring

- An undergraduate degree in Business Administration, Management, Logistics, Information Technology, or a related field is preferred.
- Experience supporting Transport Management Systems (TMS) or other logistics-related applications within a logistics or supply chain environment.
- Solid understanding of transportation processes, primarily Full Truck Load (FTL) and Less than Truck Load (LTL) operations.
- Strong analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
- Excellent verbal and written communication skills, with the ability to build strong relationships across functions and stakeholders.
- Experience in incident management, system testing, user support, and software rollout activities.
- Strong affinity for technology and a genuine interest in understanding end-to-end logistics and TMS workflows.
- Proactive, detail-oriented, and customer-focused mindset with the ability to manage multiple priorities effectively.
- Experience working in a cross-functional and international environment is considered an advantage.
- Excellent written and verbal English language skills; knowledge of additional languages is considered an advantage.
- Experience with tools such as Jira, Jira Service Management, and TestRail is considered an advantage.
- Confident use of MS Office applications, particularly Excel and PowerPoint.

## What's in it for you

- Be part of a global logistics leader that is shaping the future of digital transportation solutions.
- Work closely with international teams across Operations, Product, Implementation, and IT functions.
- Play a key role in improving systems and processes that directly impact customers and operational excellence.
- Gain exposure to advanced transportation and visibility technologies in a dynamic logistics environment.
- Access opportunities for continuous learning, professional development, and career growth.
- Thrive in a collaborative and supportive team culture where your ideas and contributions are valued.
- Take ownership of meaningful projects and make a tangible impact on business performance and user experience.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.