Regional Control Tower Manager EUR

Responsibilities

Operational Visibility & Control

- Ensure full transparency of shipment flows across the regional network through dashboards and tracking tools
- Maintain real-time visibility of milestones, shipment status, and operational risks across systems
- Proactively identify potential disruptions and drive mitigation actions in collaboration with stations and gateways

Exception & Disruption Management

- Lead identification, escalation, and resolution of operational exceptions (e.g., delays, capacity constraints, customs holds, documentation issues)
- Coordinate cross-functional responses between stations, gateways, carriers, and customer service teams
- Act as escalation point for critical operational issues, ensuring timely resolution
- Drive root cause analysis and implement corrective actions to prevent recurrence

Customer Execution & Service Performance

- Ensure execution of shipments in line with customer SOPs, milestones, and agreed service levels
- Support strategic and complex customers requiring enhanced operational visibility
- Monitor key performance indicators such as on-time performance, milestone adherence, and service reliability
- Act as central escalation interface for customer-related operational topics

Network Coordination & Leadership

- Align operations across stations, gateways, procurement, and customer service teams
- Support routing decisions and ensure operational continuity across the region
- Leverage strong leadership experience to guide, support, and influence cross-location teams
- Drive collaboration and consistency in execution across multiple sites

Performance Management & Continuous Improvement

- Provide regular reporting and operational insights to regional leadership
- Monitor KPIs including shipment cycle time, milestone completion, and service performance
- Identify improvement opportunities and drive process standardization across the network
- Support strategic initiatives and cross-functional projects within the airfreight organization

Profile & Experience

- Extensive experience in airfreight (min. 5 years) operations with strong expertise in import, export, and warehouse processes
- Proven leadership background with disciplinary and functional responsibility for operational teams
- Significant experience in multi-site coordination and regional operational alignment
- Strong track record in budget responsibility and performance management
- Experience in driving strategic initiatives and operational projects
- Sound understanding of end-to-end airfreight processes and network dependencies
- Strong problem-solving skills with a focus on exception management and continuous improvement

Leadership & Personal Competencies

- Strong leadership and stakeholder management skills across multiple organizational levels
- Ability to operate both strategically and operationally in a fast-paced environment
- High degree of accountability, ownership, and decision-making capability
- Excellent communication skills with the ability to manage complex and sensitive situations
- Analytical mindset with a focus on data-driven performance management

Competencies:

- Freight Forwading Operational Expertise

- Netowork coordination & Stakeholder management

- Exception &  Disruption Management

- Data & Performance Mangement

- Decision Making under pressure

- Customer Centric Mindset

- Communication & escalation Management

- Continuous Improvememt Mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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