About this role
We are A-ROSA
A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.
At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS , as all of us have creative contributions that drive us forward.
Your Tasks
- Planning and organizing shore excursions, including coordination with local partners and logistics.
- Advising guests on excursion offers and destinations, as well as taking and processing excursion bookings.
- Accompanying and supervising guests during excursions to ensure a high-quality experience.
- Creating and presenting informational materials and lectures about excursion destinations.
- Collaborating with the Cruise Manager and other departments to integrate excursions into the overall onboard program.
- Monitoring the quality of excursions and obtaining guest feedback for continuous improvement.
- Responsibility for the accounting and budget of the excursions department.
Your Benefits
- The most beautiful destinations in Europe with "Overnights"
- Time to explore destinations with free days on board
- International working environment
- Swiss employment contract
- Health, accident, and pension insurance
- Outside cabin with natural light
- No costs for uniform or visa
- Discounted travel for employees and relatives
- Various training and development opportunities
- Attractive career advancement opportunities
- Organization of travel to and from the ship
Your Profile
- Successfully completed vocational training or degree in tourism or a related field.
- Several years of experience in organizing and conducting tours and excursions, preferably in the cruise industry.
- Excellent knowledge of local culture, history, and geography of the destinations.
- Very good communication and presentation skills in German and English (additional language skills are an advantage).
- Strong organizational talent and the ability to handle multiple tasks simultaneously.
- Friendly and service-oriented demeanor towards guests.
- Flexibility and resilience in a dynamic work environment.