Supply Chain Manager , EU Relay Operations Center (ROC), Ops Tech Integration (OTI)

Description

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements?
EU Relay Operations Center (ROC) team is seeking a highly skilled and motivated person to help develop a world class middle mile process that delivers goods on time at the best cost.

The EU ROC Ops Tech Integration (OTI) Manager is responsible for ensuring ROC functions operate efficiently by enabling tech solutions across Disruption Management, ROCaaS, Inbound, and Fleet. This role sits at the intersection of operations and technology, managing the full lifecycle of feature requests from intake to post-deployment, influencing product long-term vision with Tech and WW partners, and ensuring alignment with EU requirements.

Key job responsibilities
- Own and drive the end-to-end program lifecycle for tech integration initiatives across ROC, from intake and scoping through development, deployment, and post-launch tracking.
- Manage new feature requests, coordinate deployment plans (including A/B testing), and ensure operational readiness for product changes.
- Influence the product's long-term vision by partnering with Tech and WW stakeholders, ensuring EU requirements are represented.
- Create, track, and report KPIs that measure product health and highlight improvement opportunities.
- Prototype in-house tech/AI solutions to address immediate operational requirements.
- Support product expansion and onboarding of new customers and programs.
- Write effective narratives (6-pagers, PR/FAQs) and present to directors and VPs. Contribute to OP1/OP2 planning.
- Solve ambiguous problems, proactively identify and mitigate risks, and demonstrate good judgment in escalation.

A day in the life

Basic Qualifications

- Bachelor's degree
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience with written and verbal communication and presentation
- Experience working with technical and business stakeholders from global cross-functional teams

Preferred Qualifications

- Experience leading process improvements
- Experience in creating process improvements with automation and analysis, or experience with advanced use of SQL for data mining and business intelligence
- Experience using data and metrics to influence senior leadership and drive organizational change

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.