Asst Mgr, Clinical Services- RN Hospice- Full Time, Days, 8 AM - 4 PM, Atlantic Visiting Nurse

The Assistant Manager Clinical Services (Hospice) is a full-time position with Atlantic Visiting Nurse’s (AVN), supporting the Hospice Department and provides executive support to the Hospice Director and Hospice Medical Director.

Qualifications/Experience:

- Minimum of associate degree/or relevant experience
- Strong Computer Skills (especially competent in Windows Suite/Excel)
- Creative approach to agency document formatting and design
- Excellent communication and people skills
- Ability to work independently and as part of a team.

Duties & Responsibilities:

- Provides oversight to the Hospice Clerical Staff.
- Orients and trains clerical staff
- Organizes and delegates clerical team functions
- Holds clerical team accountable to designated tasks
- Supervises day-to-day functions.
- Performance manages and completes annual performance evaluations.
- Supports the Operations of the Hospice Department:
- Maintains & communicates Hospice Daily Census reports/data.

Referral tracking
- Admission tracking –

Communicating to disciplines
- Entering NOE information

- Death/discharge/Revocation tracking- communicating to team,

- Assists with Consent & DNR process.

Utilizes DocuSign to obtain signatures.
- Uploads in On-Base
- Manages/tracks consents.
- Tracks/follow-up DNRs

- Coordinates services for hospice patients as indicated.

Transportation
- Transfer to home care

- Assists in onboarding of new staff.

Enter clinicians into Dragonfly database.
- Coordinates schedules as needed.

- Assists in the preparation of IDT meetings on a weekly basis.

Coordinates agendas
- Coordinates attendees and schedules

- Communicate Hospice patient information including admission and imminent death information.

Billing/finance
- Interdisciplinary team members
- Answering Service

- Coordinates booking of meeting rooms and sending of invites.
- Collaborates & follows up with billing & CAC department on resolutions of errors.

Registration errors
- Incorrect death dates
- Medicaid status

- Generates, reviews, and follows- up on required reports.

Mileage reports
- Authorization reports
- HOPE discharge report.
- Additional reports as required.

- Completes end of month reporting inclusive of

CAHPS report
- Dragonfly & At Home Medical reports
- Accruals
- Room & Board
- Additional data as needed.

- Maintains forms/educational materials.

Tracks inventory.
- Creation and formatting of new materials
- Utilizes the AHS ordering system to obtain materials from print shop.

- Assists/supports Hospice Physicians

Time sheets
- F2F scheduling
- Coverage schedule/calendar

- Oversees Bereavement Coordinator support
- Coordinates/completes the end of day follow-up on prescriptions to Hospice MDs

Ensure signatures and receipts from Dragonfly for delivery.

- Coordinates/communicates statuses with Care XM (answering service)

Daily calendars/schedules
- Imminent death information
- Weekend On-Call schedule

- Participate in agency survey preparation and support.
- Collaborate with Hospice Scheduler, Asst. Mgrs., and clinicians in the scheduling of visits adhering to regulatory requirements.

- Contract coordination

- Liaison for Medicaid Room & Board contracts for Nursing Homes & other Hospice related contracts
- Liaison for Respite contracts for facilities

- Administrative duties to assist & support Executive Director Home Care & Hospice, Hospice Director, and Hospice Medical Director & Hospice Leadership team:

- Maintain calendars Medical Director, Hospice MD, On-Call, Time off.
- Book rooms and coordinates meetings for all Hospice leadership including room set up.
- Arranges for refreshments if required.
- Maintains meeting minutes for all Manager/Leadership level meetings.
- Assists & coordinates agency contract preparation and maintenance.
- Maintains and updates corporate records as needed.
- Submit reimbursements.

- Other Duties as Assigned.

Required:
1. Bachelor's degree in health discipline or related field or
2. 2 years of experience in health discipline or relevant area.

Preferred:
1. Master's degree in health discipline or related field.
2. EPIC training preferred