E-Commerce Operations Intern

Purpose Of The Role 
Provide daily support to the E-Commerce Operations team ranging from support with product or stock related queries, data analysis and reporting, supporting process creation and implementation, being in direct contact with internal as well with external stakeholders of Karl Lagerfeld. This is a high impact internship that will enable you to learn about stakeholder management, fashion e-commerce operations and project management. The internship duration is 6 months with a possibility for extension.

Key Responsibilities

- Support our external customer care teams with their daily needs

- Provide feedback and analysis of customer interactions

- Coordinate social media customer care

- Assist in the set-up of new customer care processes

- Update key reports on a weekly basis

- Data analysis and reporting on a weekly basis

- Assist with research and benchmarking

- Create customer care training materials

- Assist with other Ad hoc tasks

Skills Education & Experience

- Commerce or business-related studies

- Candidates should be available full time and must be enrolled in a University for the entire internship period

- Proficiency in Microsoft Office - particularly Excel (VLOOKUPS, Pivot Tables)

- Familiarity with Shopify & Gorgias is a big plus

- Previous experience in an E-Commerce customer service environment is a big plus

- Language: fluent in English, both verbal and written, additional spoken languages are a plus

Profile

- Possesses excellent customer service skills

- Able to work independently in a fast moving and international team

- Flexible and adaptable, with a proactive attitude

- Able to prioritize and multitask

- Critical thinking and organizational skills

- Keen interest in process management and improvement

- Experience in Fashion not required

- Start date is November 1st, 2026 with the availability for at least 5 months

Start date: ASAP / Available for a minimum of 6 months / Full-Time
 
Please note that we can only consider your application if you are enrolled for the full duration of your internship at your school or university. Also, due to Dutch legislation, you have to be in possession of European nationality or studying in the Netherlands.

Why #TEAMKARL? (HQ)
·        Opportunity to make an impact
·        Working in the heart of Amsterdam
·        And exclusive sample sales only for #TEAMKARL
 
 
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
 
 
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
 
 
IMPORTANT NOTICE REGARDING JOB POSTINGS
 
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.
 
We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.
 
KARL LAGERFELD will never request any form of payment during the recruitment process.
 
If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at [email protected]