Store Supervisor_The Gardens

SALES:

- Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
- Meet or exceed Sales goal.
- Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
- Build client relationships through data capture and outreach, with the Proximity clienteling app.
- Contribute to the attainment of sales goals, and KPI’S
- Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
- Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.

COMMUNICATION:

- Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.
- Business aware, ability to communicate store goals, challenges, and solution minded.
- Contribute to trade feedback, know your client, purchasing trends.
- Actively participate in staff briefing for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc.
- Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.

VISUAL MERCHANDISING:

- Participate in the merchandising of the store to acquire the skills necessary to work independently.
- Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively Impact the business.
- Meet deadline for Window and interior changes.
- Merchandise store as directed to a high standard and can direct team accordingly.
- Implement correct usage of interior signage.
- Ensure that all stock is well maintained and in good condition.
- Able to demonstrate and train team to recover and maintain VM standards.

OPERATIONS:

- Open and close the store in the absence of the manager and assistant manager.
- Maintain appropriate records and receipts for all products sold. Ensure cash registers and money bank-in daily. All paperwork is checked and signed.
- Ensure name capture is attempted at every transaction.
- Ensure price changes are ticketed accurately and in a timely fashion.
- Notify manager of damages and partner with manager for proper return to the warehouse.
- Maintain proper housekeeping standards.

LOSS PREVENTION:

- Take part in cycle counts.
- Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.
- Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.
- Promptly report shoplifters or in house theft, through Guidelines/ Incident Report.
- Control shrinkage through loss prevention awareness, and good customer service.
- Assist in the organization and implementation of inventory on seasonal or as needed basis.

• Minimum 3-5 years experience in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and achieving KPIs.
• Have a strong sense of integrity and an ability to lead by example.
• Excellent leadership, interpersonal and communication skills
• Fluency in English & other languages.
• Good PC skills such as MS Office and basic understanding of retail POS system