Account Manager

Job Title: Account Manager
Location: Orlando, FL 
Work Arrangement: Full Time, On-Site
Biller Genie is looking for an Account Manager to own the subscriber relationship from the first implementation call through a fully configured quote-to-cash solution. Working within our proven implementation playbook, you will learn how each subscriber’s revenue cycle runs, from quote to invoice to payment to reconciliation, configure Biller Genie to meet their needs, and attach the payment solutions that deliver measurable results.

This is a high-velocity, performance-driven role that blends consultative selling and implementation. It is not an entry-level position, and it is not an enterprise sales cycle: our Account Managers close several deals every day, not one a month. You will have hands-on coaching from leadership as you build your book and sharpen your skills. We are looking for motivated phone-based sellers who can earn the trust of business owners, controllers, accountants, and bookkeepers.
Primary Job Responsibilities: 
- Own a book of new subscribers from the first implementation call through full quote-to-cash configuration, serving as their single point of contact.
- Lead implementation calls across the full quote-to-cash cycle: quoting, invoicing, payment acceptance, collections, and reconciliation back to the subscriber’s accounting software.
- Run structured discovery using our established frameworks to understand each subscriber’s revenue cycle and identify the problems they need solved.
- Configure Biller Genie using our standard setups and best practices to fit each subscriber’s needs.
- Sell and attach Biller Genie payment solutions, including credit card processing, ACH, bill pay, and, as they launch, lending products, to grow the revenue on every account.
- Sell consultatively: recommend the plan and features that show the subscriber a clear return on investment, and let that value drive upgrades and attach.
- Train subscribers and their teams, drive feature adoption, and show measurable results in their own data.
- Answer subscribers’ everyday accounting and accounts receivable questions with confidence.
- Transition fully implemented, healthy accounts to our Subscriber Success team with complete documentation.
- Collaborate with our Product team and bring back subscriber feedback that improves the experience.
- Manage your book day to day, keep Salesforce accurate and up to date, and consistently meet targets for closed deals, payments attach, upgrades, adoption, and time to implementation.
Essential Criteria:
- 2+ years of account management experience, preferably in B2B SaaS, fintech, or payments. Account management experience is required.
- Track record of phone-based consultative sales in a B2B environment and consistently meeting targets.
- Motivated by a performance-based culture where earning potential is uncapped and results are rewarded.
- Experience onboarding or implementing software for small and mid-sized businesses.
- Working knowledge of accounting and accounts receivable, including invoicing, collections, and reconciliation.
- Solid discovery, consultative selling, and objection-handling skills, and an eagerness to keep building them through coaching and feedback.
- Excellent written and verbal communication, with confidence running back-to-back phone and video calls.
- Strong organization and follow-through across many accounts at once.
- Salesforce proficiency.
Desirable Criteria: 
- QuickBooks experience
- Coursework or experience in accounting, bookkeeping, or finance.
- Experience in payments, merchant services, or working with channel partners.
- Bilingual in English and Spanish
What We Offer: 
- Competitive base salary plus uncapped variable compensation
- Medical, Dental, and Vision plans
- Open PTO policy
- 401(k) with company match
- A clear path for growth in a fast-scaling fintech company
About Us:  Biller Genie is an award-winning B2B SaaS platform, recently ranked #516 on the Inc. 5000 list of the fastest-growing companies in the United States. With headquarters in Orlando and a growing Engineering Hub in Belfast, we're scaling fast, with over 100 hires planned through 2028.

Our Mission: To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.

Our Core Values:
Get S**t Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team, and we show we care.
Class Shines - We are articulate professionals who carry ourselves well and speak with purpose.
How We Work: Our engineers work with agents and harnesses as a default, not an experiment. Our interview process includes a practical exercise using AI tooling. If that sounds like the way you want to build, you will thrive here; if you would rather write every line by hand, this is likely not the right fit.
 
Biller Genie is an equal opportunity employer. We celebrate diversity and make all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Please note we are unable to offer visa sponsorship.