About this role
3D Reporting Analyst
Location: Wilmington, Delaware
Hybrid Work Model: (3 days onsite, 2 days remote)
Monday-Friday, 8:00 am - 5:00pm EST
As a 3D Reporting Analyst in our Digital Brand Services team, you will be responsible for identifying, reporting and enforcing online Intellectual Property misuse for some of the largest brands in the world. This role will involve using our proprietary software, in conjunction with open-source online research techniques, to find and report online fraudulent activity, including counterfeiting and phishing attempts. This opportunity is suitable for someone who is technology driven, service oriented, has experience in online research and has a good attention to detail.
Job responsibilities and expectations for the role:
- Review, analyze and enforce on web results using your knowledge of Intellectual Property, online brand abuses and customer-specific brand knowledge
- Cooperatively work with global teams to ensure alignment with the customers brand monitoring strategy
- Use open-source online resources to investigate potentially fraudulent activity
- Create and deliver consultative reports containing online appearances of brand abuse
- Analyze large datasets to establish trends or anomalies of interest
- Ability to be a self-starter and work in a fast-paced environment
- Provide exceptional customer service to both internal and external customers
Competencies required for the role:
- Strong Internet research skills required
- Previous experience with online brand protection preferred
- A basic understanding of online Trademark and Copyright infringements
- Outstanding written and verbal communication skills
- Strong Microsoft Office skills including Outlook, MS Excel and Word
- Ability to work independently as well as in a team orientated environment
- Exceptional organizational skills with the ability to prioritize work unsupervised
- Previous experience of producing quality results with a high attention to detail
- Ability to be direct, open, and honest when dealing with customers and coworkers
- Previous experience working within a technology driven environment is a bonus
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