Technology Innovation Intern - Four Seasons Resort Mallorca at Formentor (Season 2027)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role

As an IT Intern, you will support the IT department by assisting with day-to-day technical tasks and projects. This role provides hands-on experience in troubleshooting hardware and software issues, maintaining systems, and supporting network operations. You will collaborate with IT professionals to learn about IT infrastructure, user support, and technology solutions that help the organization run smoothly.

What you will do

- Support the maintenance and availability of critical systems, including the Front Office management system (PMS), call accounting, high-speed internet (HSIA), PABX, and food & beverage point-of-sale systems.

- Collaborate in creating, updating, and maintaining IT user procedures and documentation.

- Assist in system administration tasks: managing user and group accounts, configuring access permissions, and resolving login and access issues.

- Provide technical support for hardware usage and help users become familiar with it.

- Monitor server performance, perform operating system updates, and troubleshoot technical failures.

- Work closely with the IT team, learning Four Seasons’ standards and procedures to ensure IT quality and security.

What you bring

- Passion for Hospitality and Technology: Genuine interest in developing a career combining hospitality and information technology.

- Academic Background: Currently studying or recently graduated in Computer Science, Systems Engineering, Telecommunications, or a related field.

- Willingness to Learn: Eagerness to learn, develop new skills, and grow professionally in a dynamic environment.

- Teamwork and Communication Skills: Ability to collaborate effectively with others, communicate clearly, and maintain a proactive attitude.

- Technical Knowledge: Basic understanding of operating systems, networks, hardware, and software.

- Process and Documentation Skills: Ability to document processes accurately and follow established technical procedures.

- Problem-Solving and Adaptability: Flexibility and motivation to face technical challenges, find solutions, and contribute new ideas.

- Minimum duration of 6 months.

- Legal right to work in Spain.

Degree : Currently enrolled in Finance, Accounting, Economics, Business Administration, Hospitality or a related field.

Languages : Fluency in both written and spoken English and Spanish.

What we offer:

- Competitive Salary, wages, and a comprehensive benefits package.

- Excellent Training and Development opportunities.

- Complimentary Accommodation at other Four Seasons Hotels and Resorts.

- Complimentary Dry Cleaning for Employee Uniforms.

- Complimentary Employee Meals.

- Discounts at our hotel restaurants.

- Discounts on local services.

- Possibility of shared accommodation (at a reduced cost) and free transportation to work.

- Mental Health Support: 24/7 access to professional and confidential psychological assistance.

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).