Director of Residences - EC

Live Your Passion.  Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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At Montage & Pendry, It’s All Because of YOU!

Director of Residence

Centered in the heart of Tampa’s famed downtown Riverwalk, Pendry Tampa is a beacon of the city’s culture-driven future, where the best of design, art, food and travel comingle with the ease of its sun-soaked surroundings. This is where Florida takes a deep breath. Where the sparkling waterfront and warm temperatures welcome you to explore the heart of the Gulf Coast, a century of Cuban culture and the expanse of the state’s brightest attractions with an eye for relaxation, repose and a pace all its own.

Pendry Tampa will introduce a new modern luxury experience to the Tampa Riverwalk area with 220 design-forward hotel guestrooms, 200 private Pendry Residences, three signature food & beverage offerings, world-class spa and fitness center, rooftop pool and a myriad of Riverwalk fronting retail and restaurant outlets alongside more than 11,000 square feet of private event space.

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage & Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage & Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility — join us.

The Director of Residences is responsible for the overall support and management of the day to day operations of the Residences. This includes but is not limited to owner communications, HOA board administration, financial management of the budget, owner services, property management and the general care of the residences, grounds and all aspects of the property. The function of this position must be in accordance with the management agreement and must fulfill all obligations set forth in the governing HOA documents.

Your Leadership

Operations

- Upholds all Pendry operational standards that align with the brand business strategy and execution
- Works collaboratively to put sustainable work processes and systems in place to support the execution of the residential onsite operation
- Serves as a liaison to Association shared services Directors (i.e. Housekeeping, engineering, security, human resources and accounting)
- Manages facilities and all departments working within the building/campus, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
- Participation in all public space inspections with engineering and housekeeping; to ensure all commons areas and back of house areas are well maintained and preventative maintenance measures are established and implemented.
- Educates all Pendry associates on property about Pendry Residences through regular communication and training
- Champions onsite Pendry Residences recognition program
- Provides input and planning on an ongoing basis to address business needs and maintains operational service standards

Owner Services

- Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.
- Educates owners on services provided (ie basic and ala carte such as preventative maintenance)
- Manages the onboarding of new owners and move-in process
- Creates and sends out monthly Pendry Residences newsletter: At Home
- Coordinates all onsite outreach related to owner communications and special events
- Develops relationships and recognizes preferences for each owner based on needs and desires of that owner
- Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection
- Maintains complete knowledge of and complies with all hotel and residence policies and procedures.
- Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly newsletter, resort features, services, and restaurant food concepts and information as well as other concierge related items
- Services residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other Montage and Pendry hotels in the portfolio

HOA

- HOA Budget management; includes adhering to the budget as well as assists in the preparation of the annual budget
- Oversees administrative functions of the HOA in accordance with the CC&R documents
- Attends and facilitates HOA meetings
- Guides the board on appropriate property management requirements and governance compliance
- Manages Board of Directors and Members of the board; training and guidelines

Financial

- Oversees all financial accountability; house account billing, , a la carte services and annual assessments
- Reviews financial reporting and provides input in identifying budget variances and addresses accordingly
- Implements invoice processing and approvals for all residential billing
- Helps drive the annual budget process as a key deliverable ready to present to board and to gain approval

Relationships

- Key stakeholder relationships include: residential owners, HOA board of directors, development/hotel ownership groups, local government agencies, residential sales/marketing team

About You

- You are passionate about the overall Guest Experience
- You are passionate about providing exceptional service and creating memorable moments
- You are open to learning, developing, and growing both yourself, personally, and helping others do the same
- You are trustworthy and have integrity

Must Haves

- College Degree
- Property Management License/Certification
- Previous Association Management preferred
- Previous managerial experience with luxury residential or luxury hotel industry preferred
- Previous experience as an owner and stakeholder liaison preferred
- Proven financial acumen
- Past experience managing a variety of outside vendors such as contractors and interior designers preferred

You will Enjoy

- DTO (Discretionary Time Off)
- Healthcare benefits Health Savings Account and Flexible Spending Accounts
- 401[k] retirement plan with company matching, fully vested, and loan option
- DailyPay Opportunities
- Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
- Fertility & Family Forming Assistance
- Parental leave pay differential
- Pet Insurance
- Hotel discounts
- Free meals
- Fitness & wellness discounts
- LinkedIn Learning membership
- Hearts of Montage & Hearts of Pendry community engagement
- Associate’s events throughout the year

Physical Requirements

Walking and standing are required, and length of time may vary Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis Grasping, holding, sitting, walking, repetitive motions, bending over Ability to lift and carry up to 50 pounds At Montage & Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.