Floating Patient Access Representative

Job Title: Floating Patient Access Representative Job Description
The Floating Patient Access Representative serves as the primary point of contact for patients and customers, providing exceptional service and support throughout the healthcare experience. This float position offers the opportunity to work across multiple clinic and lab locations, delivering consistent, high-quality patient access services wherever coverage is needed. The role is ideal for an adaptable, customer-focused professional who is comfortable working in a variety of patient service environments and enjoys a dynamic, travel-based schedule.
Responsibilities
- Travel regularly between Fort Wayne, Auburn, Columbia City, and Huntington locations to provide coverage based on business needs and staffing demands.
- Serve as a liaison between patients, healthcare providers, and internal departments to ensure clear communication and a seamless patient experience.
- Respond to patient and customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Deliver courteous, professional, and accurate customer service at all times, both in person and remotely.
- Gather, verify, and update patient demographic and insurance information with a high level of accuracy and attention to detail.
- Educate patients on available services, procedures, and next steps, helping them understand the healthcare process and what to expect.
- Research and resolve patient and customer concerns using multiple computer systems and databases.
- Communicate test results, appointment details, and service updates according to established procedures and privacy guidelines.
- Review patient documentation for accuracy and completeness, and promptly escalate any discrepancies or issues identified.
- Maintain patient records and documentation in compliance with HIPAA regulations and organizational standards.
- Support administrative and record-management functions at multiple locations, including data entry, registration, and general front office tasks as assigned.
- Collaborate with clinical and administrative staff to support efficient patient flow and high-quality service across all covered locations.
Essential Skills
- At least 1 year of experience working in a medical office or healthcare setting.
- High school diploma or equivalent education.
- Face-to-face customer service or reception experience in a fast-paced environment.
- Reliable transportation and ability to travel regularly between Fort Wayne, Auburn, Columbia City, and Huntington.
- Flexibility to work varying shifts between 6:00 AM and 7:00 PM based on coverage needs.
- Strong data entry skills with the ability to accurately input and update patient information.
- Knowledge of basic medical terminology and patient access processes.
- Ability to use multiple computer systems and databases to research information and resolve customer concerns.
- Excellent verbal and written communication skills for interacting with patients, providers, and internal staff.
- Demonstrated ability to deliver professional, courteous, and accurate customer service.
- Strong attention to detail and ability to review documentation for accuracy and completeness.
- Commitment to maintaining patient confidentiality and adhering to HIPAA and organizational standards.
Additional Skills & Qualifications
- Experience working in patient access, registration, or front desk roles in a healthcare or medical office environment.
- Familiarity with healthcare, medical, and lab services operations.
- Comfort working across multiple locations and adapting quickly to different clinic and lab workflows.
- Ability to multitask and prioritize in a busy patient-facing environment.
- Strong problem-solving skills and the ability to research and resolve patient concerns using available systems and resources.
- Professional, friendly, and empathetic demeanor when interacting with patients and customers.
- Interest in building a long-term career in medical and laboratory services through an entry-level patient access role.
Work Environment
This role is fully onsite at various lab and clinic locations, providing coverage across Fort Wayne, Auburn, Columbia City, and Huntington. The schedule is Monday through Friday with shifts that may vary between 6:00 AM and 7:00 PM depending on where coverage is needed, offering a dynamic workday that changes with business demands. The environment is a professional healthcare and laboratory setting, involving regular interaction with patients, clinical staff, and administrative teams. Work is primarily performed at front desks, registration areas, and patient service centers using computers, phones, and other standard office equipment. The role requires reliable transportation for frequent travel between sites and a professional appearance appropriate for a medical and lab services environment. This position provides an excellent opportunity to get your foot in the door with a premier medical and laboratory services organization, offering exposure to multiple locations, diverse teams, and a broad range of patient access responsibilities.
Job Type & Location
This is a Contract to Hire position based out of Fort Wayne, IN.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Wayne,IN.
Application Deadline
This position is anticipated to close on Oct 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.