Equipment Service Technician

## Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Equipment Service Technician.

At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

This is a safety sensitive position.

This position requires up to 60% travel.

## What you'll do as an Equipment Service Technician

- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
- Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
- Communicate promptly and efficiently with Customers providing informative status updates.
- Be a positive ambassador for STERIS at Customer sites.
- All other duties as assigned.

## Required Experience

- High school diploma or GED or Diplôme d'études secondaires (DES)
- At least 1 year of overall work experience and either: completion of at least 1 year of a related technical trade or technology program; or experience in a technical, maintenance, mechanical, or electrical role
- Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines.
- Ability to travel to the USA for training.
- Ability to work flexible hours (at times outside “normal business hours”) and travel as required (60%).
- Strong technical, organizational, problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Experience with navigating a computer and exposure to Microsoft Office programs.
- Comfortable working independently without supervision.
- Flexibility to handle multiple, changing priorities.
- Willingness to work in a hospital setting that may include visibility to emergency trauma.

Preferred

- College diploma/degree

## What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

- Market Competitive Pay
- 3 weeks vacation and (12) added holidays
- Excellent Healthcare, Dental and Vision Benefits
- Company Vehicle
- Company Cell Phone/Laptop
- Tools, Equipment, Uniforms provided
- Long/Short Term disability coverage
- Retirement plan with company match
- Excellent opportunities for advancement and stable long-term career

#LI-DL1

This posting is for an existing vacancy within our organization.

Pay rate for this opportunity is $72,500. This position is eligible for incentive compensation, subject to the Plan’s terms and conditions.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit  www.steris.com .

STERIS strives to be an Equal Opportunity Employer.  STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity. Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.‎ We will work with all applicants to accommodate their individual accessibility ‎needs.