About this role
This role is responsible for leading, retaining, and profitably growing a select portfolio of American Express’ largest and most strategic global and regional Commercial Card and payment clients.
As a strategic account leader, you will own the development and execution of client strategies designed to deepen relationships, expand share of wallet, generate new business opportunities, and drive long-term retention. You will manage relationships across complex global enterprise organizations, from program-level stakeholders to senior executives and C-suite leaders, while coordinating American Express resources across markets and functions.
The successful candidate will bring demonstrated experience managing large global enterprise clients, owning strategic account plans and sales pipelines, participating in complex contract negotiations, and leading cross-functional teams through influence in highly matrixed organizations.
Candidates must reside in New Jersey, New York or Connecticut area.
- Demonstrated experience managing large, complex global enterprise clients , including relationships spanning multiple markets, business units, functions, and senior stakeholders.
- Proven strategic account management experience , with responsibility for developing and executing account strategies that drive client growth, retention, relationship expansion, and measurable commercial outcomes.
- Demonstrated experience with sales and pipeline ownership , including identifying, developing, and advancing multiple opportunities within existing enterprise accounts to drive incremental revenue, spend, and/or share of wallet.
- Experience participating in and/or leading complex contract negotiations , including contract renewals, pricing discussions, RFP responses, and other commercial agreements with large enterprise clients.
- Demonstrated ability to provide leadership through influence , successfully mobilizing cross-functional and geographically dispersed teams in highly matrixed organizations without direct reporting authority.
- Proven ability to develop trusted relationships and effectively engage with senior executives and C-suite stakeholders within complex global organizations.
- Strong commercial and financial acumen, with the ability to understand client business models, financial priorities, strategic objectives, and business challenges and translate them into actionable opportunities.
- Strong consultative and solution-selling capabilities, with demonstrated ability to uncover client needs, develop compelling value propositions, and progress opportunities from identification through execution.
- Experience navigating complex client initiatives involving multiple markets, stakeholders, products, systems, and/or business functions.
- Exceptional executive communication, presentation, and negotiation skills, with the ability to synthesize complex information and communicate clear, persuasive recommendations to senior audiences.
- Strong analytical, problem-solving, decision-making, and organizational skills.
- Demonstrated ability to manage complex client issues and escalations with sound judgment, urgency, and professionalism.
- Ability to work independently in a virtual environment while effectively collaborating with clients and colleagues across geographies and time zones.
Preferred Qualifications
- 8+ years of strategic account management, relationship management, consultative sales, or business development experience supporting large global enterprise clients.
- Experience within Commercial Card, payments, B2B payments, transaction banking, treasury services, expense management, fintech, or another complex enterprise financial-services environment.
- Knowledge of Commercial Card, T&E, supplier payments, B2B payment solutions, and/or Procure-to-Pay processes.
- Experience working with senior Finance, Procurement, Treasury, or other corporate decision-makers.
- Understanding of corporate finance, accounting, treasury, finance operations, expense management solutions, and ERP/accounting systems.
- Experience with complex global contract management and negotiations involving multiple stakeholders and/or markets.
- Program and/or project management experience, particularly involving global and cross-functional teams.
- Knowledge of the competitive landscape within Commercial Card, payments, B2B payments, or Procure-to-Pay solutions.
- Understanding of Meetings and Events management or related payment solutions is a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.