Field Training Manager - Dunkin'

As a Dunkin’ Field Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin’ colleagues, you will use your experience and expertise to support our Franchisees through implementing and training national & regional initiatives.

Passion for success and building strong relationships with Field Operations, Franchisees and their Above Restaurant Leaders will be the foundation to influencing a culture centered around high performance and accountability which embodies our values and delivers on our brand promise.

RESPONSIBILITIES

- Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
- Facilitate virtual and in-person training experiences consistently using effective adult learning principles
- Presents content during regional meetings and training sessions with the Above Restaurant Leader audience
- Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management.
- Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
- Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles.
- Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
- Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives.

- Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as needed

EDUCATION QUALIFICATIONS

- Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience

EXPERIENCE QUALIFICATION

- 5-7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

- Ability to work independently with minimal supervision and prioritize tasks accordingly

- Ability to work in a fast-paced setting

- Must be able to build credibility and trusting relationships

- Good oral, written and interpersonal skills

- Project Management skills

- Strong organizational, planning and time management skills

- Ability to influence & persuade without authority

- Demonstrates strategic thinking with strong problem-solving skills

- Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent

- Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually.

- Sound business judgement and decision-making skills

- Change management

- Strong presentation skills

- Recognizes and provides feedback on better and innovative ways to accomplish objectives

- Helps identify and resolve project related risks and issues

Travel Recquired

- A minimum of 75% travel will be required in support of the position’s responsibilities.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.