About this role
The role has a direct impact on sales conversion, customer satisfaction and business reputation through the quality, accuracy and timeliness of all customer interactions, quotations and orders.
The position also requires maintaining a strong relationship with the external sales team to follow up on leads, offer support and further develop all customer relationships through email, calls and customer visits.
- High School Certificate (min)
- Additional qualifications welcome and advantageous
- The successful applicant will have a professional attitude, high attention to detail and a willingness to learn.
- 1-3 Yrs of previous experience in customer service, sales administration, spare parts/service or similar technical role
To be successful in this role your skills and knowledge will include:
- Customer service or office administration experience
- Computer literate with a sound knowledge of Microsoft Outlook, Word and Excel
- Knowledge of ERP software such as JDE, D365 or the ability to learn new programs quickly
- Ability to organise and plan independently
- Good communication ability, verbal and written
- High attention to detail and accuracy
- Great time management skills
- Ability to work unsupervised and remain on task
- Ability to problem solve
- Understanding of Mechanical Equipment an advantage
- Background in maintenance of mechanical equipment highly beneficial