Representative, Customer Service

We are looking to reinforce our Customer Service department, playing a pivotal role within our company. As Customer Service Representative, you are the central point of contact for internal and external customers in one or more business units and/or customer groups. Working closely with Sales, Supply Chain and Logistics, you strive to increase customer satisfaction by providing excellent service, proactive communication, solution generation for questions and complaints, and a can-do attitude.
This role allows to take up new challenges every day, while working with a high level of autonomy.

WHAT WE’RE LOOKING FOR
• Above all, you have a customer-centric mindset, and you live the below 6 key values:
1. Accountability: you take responsibility and keep promises
2. Authenticity: in customer contacts, nothing beats being real
3. Respect: you listen actively and respect your customers’ time
4. Optimism: you see solutions, not problems. You use positive language
5. Appreciation: you show customers how much we appreciate their loyalty
6. Communication: you communicate easily, professionally and regularly with your
client portfolio
• Stress resistant and excellent communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Able to set priorities and to work in a structured way, with a high level of autonomy
• Team player and flexible
• Attention to detail
• An advanced level in English and French is mandatory; German is highly valued.
• Bachelor’s degree in administrative, commercial or logistics orientation
• Experience with SAP is a plus

PERKS AT WORK
• Culture of trust, empowerment and constructive feedback, we also provide our associates
with robust development programs such as Avient Academy, Lean Six Sigma, and various
leadership workshops to allow for career growth in a variety of ways
• With workplace flexibility, health and wellness programs, and paid time off for community
service, we are committed to building upon our positive momentum
• Extensive onboarding, mentoring and personal development opportunities and an
international team of experts
We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly
changing world. In support of this, we stress equality of opportunity for all qualified individuals in
accordance with applicable laws. Decisions on hiring, promotion, development, compensation or
advancement are based solely on a person’s qualifications, abilities, experience and performance.

ABOUT AVIENT
Avient Corporation, with 2022 revenues of $3.4 billion, provides specialized and sustainable
material solutions that transform customer challenges into opportunities, bringing new products
to life for a better world. Examples include:
• Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine
and other perishable goods through high-performance materials that require less plastic
• Light-weighting solutions that replace heavier traditional materials like metal, glass and
wood, which can improve fuel efficiency in all modes of transportation
• Breakthrough technologies that minimize wastewater and improve the recyclability of
materials and packaging across a spectrum of end uses
Avient employs approximately 9,700 associates. The company is certified ACC Responsible Care®,
a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®.

For more information, visit www.avient.com