About this role
The Apprentice will be a vital part of our Corporate IT team, offering technical assistance and support to business users. This role is office-based and primarily involves remote support, ensuring smooth operations for our users. The successful candidate will work in a 24x7 rotational shift pattern, responding to calls and emails for technical and functional support, and driving issues towards resolution.
- Bachelor's degree in Computer Science or equivalent experience.
- 0-6 months of IT support or call center experience, preferably with Windows 11 or Linux.
- Excellent communication skills in English, both verbal and written.
- Ability to work independently and adapt to rotational shifts.
- Knowledge of Windows 11 OS, Active Directory, MS Office, and O365 is preferred.
- Teamwork and interpersonal skills are essential for effective collaboration.
- Analytical and problem-solving skills to tackle technical issues.
- Organizing and planning skills to manage support requests efficiently.
- Desirable: Microsoft, Cisco, and ITIL certifications.
- A proactive and customer-centric approach to support delivery.