Unified Communications and Collaboration Senior Associate

About Us

Rothschild & Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets.

Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet.

We have 4,600 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions – Global Advisory, Wealth Management, Asset Management and Five Arrows.

As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward.

Rothschild & Co is committed to an inclusive and supportive environment where different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.

Overview of Role

Responsibilities

In collaboration with the IT outsourcer:

- Support the ongoing management of Microsoft 365 collaboration, messaging and unified communications services across Rothschild & Co sites globally.
- Provide senior-level operational support and technical input across Exchange On-Premises, Exchange Online, Enterprise Vault and CodeTwo services.
- Assist with the operational management of Microsoft Teams, Teams Telephony, SharePoint, Copilot and associated Microsoft 365 workloads.
- Create, maintain and improve internal process documentation, operational runbooks and knowledge articles.
- Support configuration, management and lifecycle of Teams-related hardware, including meeting room equipment and telephony devices.
- Contribute to rollout, adoption and support activities for Microsoft 365 capabilities, including Copilot where applicable.
- Act as a senior support and engineering resource for Microsoft Exchange On-Premises and Exchange Online administration, troubleshooting, hybrid dependencies and service continuity activities.
- Administer and support Enterprise Vault-related archiving processes, mailbox/archive troubleshooting and associated operational controls.
- Administer and support CodeTwo services, including email signature and disclaimer management, configuration changes, troubleshooting and issue resolution.
- Maintain end-user and operational documentation, ensuring routine processes are documented, repeatable and aligned with knowledge management standards.
- Assist with the maintenance and production of High- Level Design documents, support models and transition-to-service documentation.
- Troubleshoot technical issues relating to other areas of Unified Communications (Teams, SharePoint and CoPilot.)
- Assist in the design, deployment, maintenance and lifecycle management of enterprise telecommunications and unified communications equipment.
- Work alongside global Business Application, Infrastructure, Security and Service Desk teams to ensure new or changed services are launched into production with robust business-as-usual support.
- Contribute to incident, problem and change management processes, including incident management, root-cause investigation, stakeholder updates and implementation planning.
- Identify opportunities to simplify support processes, reduce recurring incidents and improve the overall user experience across collaboration services.
- Provide support for the in-house developed Automated Outlook Signatures system
- Keep up to date with technology changes and advancements relating to unified communications and collaboration.

Experience, Skills and Competencies Preferred

Experience

- Experience working with, supporting and guiding outsourced IT teams. Acting as point of escalation and SME for Exchange Online and On Prem.
- Strong working knowledge of Exchange On-Premises and Exchange Online, including mailbox management, mail flow, distribution groups, permissions, hybrid considerations and troubleshooting.
- Experience supporting Enterprise Vault in an enterprise environment, including lifecycle management, archive management and maintenance, operational checks and escalation management.
- Experience supporting CodeTwo or equivalent enterprise signature and disclaimer management tooling.
- Good baseline knowledge of the Microsoft 365 stack and interdependencies across Teams, SharePoint, OneDrive, Exchange Online, Entra ID, Purview and Microsoft 365 licensing.
- Good fundamental knowledge of Microsoft Teams, SharePoint, Teams Telephony, Teams Rooms, and collaboration governance.
- Knowledge of Copilot, Copilot Studio and agents from a support, enablement or governance perspective.
- Familiarity with Microsoft Teams and telephony hardware, such as Crestron, Logitech and Poly devices.
- Knowledge of Microsoft Entra ID relating to users, groups, access, policies and service dependencies.
- Experience of working with Azure Dynamic Groups and Exchange Dynamic Distribution Groups
- Experience with outsourced support providers, managed service partners and global technology teams.
- Strong analytical problem-solving skills with the ability to diagnose issues across interconnected services.
- A solutions-oriented professional with a proactive mindset
- Ability to work across multiple workstreams in parallel and remain effective in a high-pressure environment.
- Ability to work autonomously and with other team members in a dynamic, global and fast-paced environment while maintaining clear stakeholder communication.
- Microsoft 365 Fundamentals (MS-900) or equivalent knowledge is preferred; Exchange, Teams or Microsoft 365 administrator certifications and working in a M365 Muti-Tenant Organisation would be advantageous.
- ITIL qualified

Core Competencies

- Take responsibility for incidents and recurring issues through to resolution, documenting lessons learned and preventative actions.

- Communicate clearly with business users, support teams and technical stakeholders, balancing urgency with governance and quality.

- Move between legacy messaging platforms, cloud collaboration services and endpoint / room technology without losing context.

- Look for opportunities to streamline support processes, improve documentation, automate routine tasks and reduce operational risk.

Our goal is to have a balanced, inclusive and flexible environment which enables all colleagues to achieve their personal and professional aspirations, and to ensure that Rothschild & Co provides longer term opportunities for talent.