About this role
Join our Team
About this opportunity:
We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
- Develop and maintain automated solutions with a keen eye for potential problem sources.
- Drive continuous improvement in our recovery processes.
- Provide expert insight and knowledge to our support team and automated operations unit.
- Share your domain expertise with the analytics and automation team to bolster case development and analysis.
- Initiate and manage the change introduction impact analysis process.
- Coordinate with external suppliers/partners in case of incidents.
- Support server and application interconnections, focusing on user access management.
- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.
- Validate and execute developed use cases, extending knowledge sharing to domain support.
The skills you bring:
- Ericsson Operations Engine - Mode Of Operations.
- Overall understanding of Automation?.
- Network Functions Virtualization.
- Troubleshooting skills.
- Network Performance.
- E2E Customer Experience.
- Problem management.
- Telecom Domain.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- System Administration.
- Data Security.