About this role

Reports To: Manager - Customer Acquisition and Compliance West

Division: Sales and Distribution

Mission:

- To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.

Description:

- Evaluate performance measured against SIM registration channel objectives in the following areas:

- Trade Partner and Customer Acquisition AND compliance Partners

- Walk-in-Centers

- Mobile Lite

- Connect Stores and Connect Points

- Other Sim Registration Agents (Pentagon).

- Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.

- End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.

- Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.

- Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.

- Prepare monthly, quarterly and year to date (YTD) measurement reports.

- Provide functional support to Customer Acquisition Manager

- Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.

- Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

- Attend regulatory meetings at state level and share outcome with regional leadership

Education:

- First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline

- Fluent in English

Experience:

3-7 years work experience which includes

- Minimum of 3 years’ experience in an area of specialization; with experience working with others

- Experience working in a medium organization:

- Project planning and reporting, sales/marketing or related function

- Experience using Data Mining Tools

- Telecoms experience would be an added advantage