About this role
Reports To: Manager - Loyalty Management
Division: Marketing
Mission:
- Supports the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization, while measuring performance and business outcomes to ensure alignment with strategic objectives.
Description:
- Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.
- Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.
- Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.
- Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.
- Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.
- Ensure timely and accurate completion of all loyalty management reporting requirements.
- Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.