Senior Technician, Quality Control

Key Responsibilities

- Monitor and maintain compliance with quality standards, policies, and procedures.
- Conduct audits, inspections, and process assessments to identify improvement opportunities.
- Analyze operational data and performance indicators (KPIs) to support decision-making.
- Support the implementation of continuous improvement methodologies, such as Lean, Kaizen, and Six Sigma.
- Develop and maintain standard operating procedures (SOPs), work instructions, and quality documentation.
- Investigate quality issues and support root cause analysis and corrective action plans.
- Coordinate and monitor improvement projects focused on productivity, efficiency, quality, and cost reduction.
- Ensure compliance with health, safety, and environmental regulations.
- Collaborate with cross-functional teams, including Operations, Engineering, Customer Service, and Supply Chain.
- Support training programs related to quality standards and continuous improvement practices.
- Monitor customer complaints and implement preventive and corrective actions.
- Assist in process mapping, workflow optimization, and standardization initiatives.
- Prepare reports and presentations on quality performance and improvement initiatives.

Required Qualifications

- Technical degree or bachelor’s degree in Quality Management, Industrial Engineering, Logistics, Business Administration, or related fields.
- Previous experience in quality assurance, continuous improvement, or operational excellence.
- Knowledge of Lean Manufacturing, Kaizen, Six Sigma, and problem-solving methodologies.
- Experience with ERP systems and data analysis tools.
- Advanced knowledge of Microsoft Office, especially Excel and PowerPoint.
- Understanding of warehouse and logistics processes is preferred.

Preferred Skills

- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Project management and organizational skills.
- Attention to detail and accuracy.
- Customer-focused mindset.
- Ability to work collaboratively in cross-functional environments.

Key Competencies

- Continuous improvement mindset.
- Analytical thinking.
- Communication.
- Teamwork.
- Planning and organization.
- Problem-solving.
- Adaptability.
- Accountability.
- Customer orientation.