Program Assistant

Job Description:

Job Title: Program Assistant
Location: St. Louis, MO
Department: CB Adult Community Services
Employment Type: Full-time

Job Summary:

Are you looking for an opportunity to be part of a mission-driven organization where your work directly supports individuals on their path to recovery, independence, and success? Join our compassionate and collaborative team as a Program Assistant. In this rewarding role, you’ll enjoy meaningful work that impacts lives every day, a supportive team environment, opportunities to build valuable administrative and human services experience, diverse responsibilities that keep each day engaging, and the satisfaction of helping ensure high-quality care is delivered to those who need it most. We are seeking a highly organized, detail-oriented professional with excellent communication skills, a positive attitude, and a passion for helping others.

As a Program Assistant, you will provide essential administrative and operational support to the ITCD team. This role serves as a central point of communication for clients, families, and staff while coordinating schedules, supporting intake processes, managing documentation, tracking data, maintaining supplies, and assisting with daily program operations. Your contributions will help ensure services are delivered efficiently and effectively to the individuals and families we serve.

- This position offers…
· Employee Assistance Program  – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture  - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits  - Scroll down to bottom of this post to learn more

- Key Responsibilities:
· Coordinate daily, weekly, and monthly schedules to support client services and team operations
· Welcome clients, families, and visitors while serving as a professional and compassionate first point of contact
· Manage incoming calls and communications, ensuring timely coordination between staff, clients, and community partners
· Support intake, screening, and onboarding processes through accurate documentation and follow-up communication
· Participate in team meetings and contribute to collaborative planning and service coordination
· Maintain accurate and up-to-date client records in accordance with organizational and regulatory standards
· Collect, organize, and monitor program data to support reporting requirements and performance tracking
· Order, maintain, and track office supplies, equipment, and program resources to support daily operations
· Monitor program vehicles, including mileage tracking and maintenance scheduling
· Manage landline and cellular phone accounts for the program
· Assist with problem-solving efforts and provide supportive responses to client concerns while maintaining a calm and professional demeanor
· Promote effective communication and collaboration across departments and teams

- Education, Experience, and/or Credential Qualifications:
· Education and/or experience in human services, office management, administrative support, or a related field
· Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint
· Experience supporting a team environment and managing multiple priorities preferred

- Additional Qualifications:
· Must successfully pass a background check, including criminal record, driving record, abuse/neglect screening, and fingerprint check
· Valid driver's license, acceptable driving record, and current auto insurance required
· Demonstrated attention to detail and commitment to accuracy
· Ability to maintain confidentiality and appropriately handle sensitive information
· Strong verbal and written communication skills
· Ability to work effectively with individuals from diverse backgrounds
· Excellent organizational, time management, and relationship-building skills
· Ability to adapt to changing priorities in a fast-paced environment

- Physical Requirements
· Perform sedentary work involving exertion of up to 10 pounds of force occasionally and/or negligible force frequently to move objects
· Complete repetitive hand, finger, and arm movements associated with typing, data entry, and written communication
· Remain seated for extended periods with occasional standing and walking as needed throughout the workday



Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.



Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.