Bilingual Patient Support Staff

Patient Support Staff (Bilingual Spanish-English)
Make a difference in your community by helping patients navigate healthcare and access the resources they need. As a Patient Support Staff member, you will serve as a link between patients and their healthcare team, providing interpretation, care coordination, and support throughout the patient experience.
What You'll Do
• Provide bilingual support and medical interpretation for patients and providers
• Coordinate referrals, follow-up appointments, labs, and specialty services
• Help patients access transportation, community resources, and assistance programs
• Screen patients for Social Determinants of Health (SDOH)
• Document patient interactions in the electronic health record (EHR)
• Answer phones and provide excellent customer service
• Maintain patient confidentiality and HIPAA compliance

Qualifications
• Fluent in English and Spanish (required)
• High school diploma or GED
• Strong communication and customer service skills
• Familiarity with medical terminology preferred
• Ability to work effectively with diverse patient populations
• Must complete Medical Interpreter Training within 90 days of hire

Why Join LCH?
At LCH, you'll make a meaningful difference every day by helping patients overcome barriers to care and connect with the services they need to live healthier lives. Join a mission-driven team dedicated to serving our community with compassion, respect, and excellence.