About this role
Job Responsibilities
Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients that require Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services.
Client Management
- Manage home care client data base to ensure completeness and accuracy.
- Process home care referrals through AIC referral system as point of liaison.
- Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required.
- Perform basic assessment of care needs for home care clients and conduct home visits where required.
- Coordinate internal and external referrals of services required (e.g. referring home personal care client for home nursing or medical social worker).
- Coordinate with volunteers to engage home care clients meaningfully.
- Respond to complaints and feedbacks from clients and next-of-kin.
Administrative duties
- Manage and schedule deployment of care staff for clients based on their preferred date, time and frequency of service, etc.
- Apply for Senior Mobility Fund for clients and process the invoices every month for claims and payment.
- Check and verify invoices based on the services rendered every month.
- Submit relevant data to ILTC and finance department for processing of invoices every month.
- Collect relevant and accurate data for reporting to management and regulatory authorities.
- Participate in project work (e.g. quality improvement within department/organisation) to improve the quality of care and services to patients.
- Any other duties as assigned by reporting officer.
Job Requirements
- At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred.
- At least 3 year of working experience in ILTC sector.
- Able to use local languages and dialects.
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills.
- Excellent time management skills, well organised and outcome focused.