About this role
As the Residential Advocate you are responsible for overseeing the safety and security of the Flagship Campus. They are responsible for providing services including assisting clients with crisis intervention and providing information/referrals to clients. In this role, you monitor security cameras and entrances/exits of the campus for individuals accessing the shelter to ensure client safety. In this role, you are responsible for all incoming calls and route calls accordingly.
Your Schedule:
- Full Time
- Monday and Friday 2:30pm - 11pm
- Tuesday - Thursday 11am - 8pm
- Work Model: 100% on site
Local Travel : 25%
Our Total Rewards Package:
At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.
- Hourly Compensation :$17.02
- Pay Schedule: Semi-monthly
- Medical, Dental, Vision, Life, and Disability Insurance
- Time Away From Work Program, including:
Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
- Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
- Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.
- 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service
Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.
Qualifications
The Requirements We are Seeking:
- You have a High School Diploma or equivalent
- You have at minimum of one year’s experience in customer services, administrative support, or in a non-profit setting working with clients from diverse backgrounds
- You are bilingual in both Spanish and English and are able to read, speak, and write both languages fluently, strongly preferred
- You are proficient in Microsoft Office (Word, Teams, Outlook)
- You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation
What you Deliver in this role:
- You will monitor security systems for unusual activity and provide shelter access to clients, staff, and volunteers.
- Manage access cards for clients, staff, and visitors utilizing EMERGE security program.
- You will perform necessary shelter operations, including providing access cards to client, and maintaining a Daily Activity report.
- You will enforce residential guidelines.
- You will provide crisis intervention and information/referrals to clients.
- You will provide administrative support to staff members such as relaying messages, providing resource referrals, etc.
- You will assist in conflict resolution with the objective of modeling and encouraging positive methods of problem solving, respectful communication, and self-restraint.
- You will ensure the security and safety of the Flagship Campus and its residents when handling crisis situations.
- You will answer and route incoming calls.
- You will collaborate with Residential Mentors, Case Managers, and Hotline Advocates to provide support to clients. •
- Other duties/projects may be assigned.
What Skills and Assets you bring, and more:
- You have strong communication skills
- You have great organization skills
- You have strong multi-tasking skills
- You have intermediate knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
- You can work independently and well with others
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.