About this role
Customer Support Representative (Call Center)
Shift/Hours : Monday – Friday (First Shift: 8:00 AM – 5:00 PM)
Pay Range: $16.00 – $17.00 / hour
Location: Fort Myers, FL
Responsibilities & Requirements: Professionally answer inbound calls from customers in a high-volume call center environment. Demonstrate deep product and service knowledge to assist customers accurately and efficiently. Listen attentively to resolve customer concerns, complaints, and billing or service inquiries. Research accurate solutions using internal databases, software, and company resources. Document call details, account updates, and customer interactions clearly in the CRM system. Strong effective written and verbal communication skills required. Strong computer skills, including fast/accurate typing and navigation across multiple screens.
Skills:
Excellent communication skills Strong organizational abilities Proficiency in Microsoft Office and CRM softwares Multitasking and prioritization skills Professional phone etiquette Reliable and punctual Friendly, team-player attitude Problem-solving abilities under pressure
Benefits of working with PrideStaff:
Medical, Rx, and Wellness Benefits Dental and Vision Plan Options Short-term Disability 401(k) Retirement Plan Holiday Pay
Company Overview:
Work with a Staffing Firm that works for you! PrideStaff can offer you a wide-range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.
Check out what some people have to say about working with PrideStaff: Click HERE !
Compensation / Pay Rate (Up to): $16.00 - $17.00 Per Hour