About this role
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Program Manager is responsible for delivery of large-scale moderate to high-risk programs, with multimillion-dollar cost impacts and a multi-year delivery schedule. The programs may encompass multiple projects, cross-departmental interfaces, multiple technologies, geographies and assets, supporting the Engineering Disciplines and Production forces. Individuals in this role work independently with some indirect supervision from the Senior Program Manager and/or Portfolio Director. The role requires regular analytical and metrics-based reporting to other staff, Executive Committee, and stakeholders.
Essential Functions
- Coordinate multiple project teams, vendors, force account and assets to ensure timely and cost-effective sequencing and execution of critical path milestones across inter-dependent projects
- Establish Program Governance and Controls structures to enable effective escalation and decision-making processes
- Cultivate collaborative partnership among stakeholders to enable scoping, financial and resource decisions
- Identify, document and elevate cross-organizational and vendor-driven dependencies and work with leadership and peers across the organization to develop and implement appropriate dependency management processes
- Identify and manage assessment of major changes to scope, schedule and budget through the appropriate Program and Enterprise governance approval mechanisms
- Mentor and coach matrixed team members and provide guidance on adherence to project management practices
- Work with leadership to contribute relevant data to support annual planning activities and sequence new working through the appropriate control mechanisms
- Ensure that program financial performance and forecasting information is available and reportable for senior executives and government regulators
- Identify and evaluate the risks associated with program execution and work across organizations to establish and monitor mitigation plans
- Develop and maintain required program management documents and ensure that all projects have appropriate project management processes in accordance with Amtrak Project Management standards and applicable regulations
- Identify efficiencies and present recommended improvement opportunities at various levels of management
- Build strong relationships within Amtrak to understand the business challenges and opportunities
- Direct and supervise assigned project management, technical and operational resources to conduct detailed level planning overall program schedule and its milestone activities in accordance with the established scope, budget and schedule constraints, and in alignment with mission and the goals of Amtrak
- Identify, manage and mitigate inter-project and cross-organizational dependencies and risks by developing and implementing long-term goals and objectives and facilitating appropriate executive escalation and decision support processes
- Develop, track and forecast annual budgets and operating plans to support the program
- Provide performance reports and other relevant analytics on the program stakeholders
- Monitor and approve all budgeted program expenditures
- Ensure program adherence to the Amtrak Program Management methods and governance standards
- Other duties as assigned.
Minimum Qualifications
- Bachelor’s Degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree. Plus,
- 9+ years of relevant experience preferred
- 7 years of prior experience required
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 9 years of relevant work experience.
- Transportation industry background.
- PMP certification, or the ability to obtain within 1 year from hire date
Knowledge, Skills, and Abilities
- Strong project and program management skills
- Superb communication and stakeholder management skills with focus on collaboration, team building, and customer service
- Experienced with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint, MS Project).
- Expert knowledge and ability to effectively oversee scope, schedule, and budgets of potential and approved major capital programs.
- Strong internal and external stakeholder facilitation and coordination skills. Ability to partner with multiple stakeholders and project partners while ensuring Amtrak’s strategic interests are achieved.
- Excellent written and verbal communication skills; proficient quantitative and analytical skills.
- Strong leadership skills, with proven ability to build teams, and lead technically and/or politically challenging projects. Expert ability to properly structure and resource projects and programs to ensure safe, effective execution.
- Master of collaboration, team building, and strategic alignment across all levels of both internal and external organizations and with a track record of successful and diplomatic coordination across stakeholders with competing objectives.
- Strong Safety Focus.
Work Environment
- Combination of Office and field environment.
- Position is subject to respond to emergencies in all weather conditions 24/7.
- Four days in the office per week.
- Travel Requirements up to 25%.
The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and Wellbeing
Financial and Retirement
Work and Family Life Support
Health, Dental, and Vision Insurance
401K with Employer Match
Generous Paid Time Off
Wellness Programs
Railroad Retirement Benefits
Paid Caregiving Days and Backup Care
Health Savings Account
Public Service Student Loan Forgiveness
Fertility and Family Building Benefits
No-cost Personal Health Advocate
Student Loan Assistance
Adoption and Surrogacy Assistance
Medical Plan Opt-out Credit
Tuition and Education Reimbursement
Paid Family Leave
Life Insurance
Rail Pass Privileges
Short- and Long-term Disability Insurance
Employee Assistance Program
No-cost Financial Advisor Sessions
Commuter and Flexible Spending Accounts
Learn more about our benefits offerings here.
Requisition ID: 167354
Work Arrangement: 06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered: No
Travel Requirements: Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
#LI-CD1