About this role
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
##
Job Summary:
Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director
Essential Job Functions:
· Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.
· Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.
· Could Perform Site Visits and Ride-Alongs with service personnel
· Assist with develop and evaluate training for personnel.
· Develop and implement operational processes.
· Identify Field Service challenges and help develop solutions in coordination with direct managers.
· Develops and recommends plans for efficient use of company resources.
· Coach, mentor and lead by example all personnel reporting to the position.
· Responsible for proper monitoring and inventory of company assets within area of responsibility.
· Evaluates labor requirements recommends adjustments as needed within budget requirements.
· Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.
Qualifications
Qualifications:
Education:
High School diploma; A/A, technical school or equivalent work experience
Experience:
A minimum of two years of experience in Field Service.
Knowledge, Skills, & Abilities:
· Ability to manage field operations.
· Must be innovative, forward thinking and flexible.
· Proven ability to manage personnel in a service operations environment.
· Strong interpersonal skills, analytical skills and customer service orientation.
· Excellent communication skills.
· Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet. Oracle ERP skills a plus; any ERP experience a plus.
· Keen understanding of Gaming Devices & Associated Equipment.
· Ability and willingness to travel on short notice.
Physical Requirements:
Work Conditions: May require weekend and evening hours. May require travel. Working conditions similar to those of other comparable positions in the industry
Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster .