Program Manager Intern

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Program Manager Intern will join the Cloud & Production Engineering organization, supporting the product efforts of the Cloud Engineering and Docusign Cloud Platform (DCP). In this role, the intern will contribute to the vision, strategy and execution of key product initiatives within our Cloud and Production Engineering organization. You will collaborate closely with the Docusign Security, Product, Technical Program, Cloud & Production Engineering, and Design teams, to build scalable solutions and processes that meet the evolving needs of our business.This is an internship role for 5 months of duration.

This position is an individual contributor role reporting to the Senior Director, Technology & Business Operations.

Responsibility

- Partner with TPMs, PMs, engineers, and security teams to understand current onboarding workflows for the Cloud platform and identify opportunities for improvement and automation

- Assist in supporting the strategy, value prop, roadmap and execution of Docusign Cloud Platform (DCP) and the bi-weekly DCP Product Reviews

- Translate customer pain points into actionable product requirements

- Partner with engineering to balance technical constraints with business objectives

- Drive product improvements and strategy through data analysis

- Support scoped projects to simplify and standardize the onboarding experience, including documenting processes, requirements, and success criteria under guidance from the team

- Track project milestones, risks, and dependencies; help maintain project plans, status updates, and stakeholder communications for onboarding-related initiatives

- Drive product improvements and strategy through data analysis

- Contribute to improving developer-facing documentation, playbooks, and self-service guides that help teams onboard to MSF more quickly and confidently

- Help run and support recurring processes (such as check-ins, reviews, or demos) for Platform onboarding workstreams, capturing notes, follow-ups, and action items

- Collaborate with mentor and teammates to continuously iterate on the onboarding experience based on feedback from developers and partner teams

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

- Education Level: Undergraduate (Graduation Dates: December 2027, May/June 2028)

- Currently enrolled in a Bachelor's degree program in Computer Science, Artificial Intelligence, Engineering, Business, or a related technical field with an expected graduation date between December 2027 and May/June 2028

- Experience with SDLC and Product Management Lifecycle

- Experience with modern collaboration and project management tools such as Slack, Google Docs, Figma, Lucid, and JIRA

- Experience working with data in spreadsheets or basic dashboards (e.g., tracking progress, simple reporting)

- Ability to work from the Seattle hub in a hybrid, office-based arrangement during the internship

- This role is not eligible for CPT, OPT or sponsorship now or in the future

Preferred

- Prior internship or coursework in product/program management, software development, or AI/ML

- Strong analytical and problem-solving skills, with an ability to break down complex processes

- Excellent written and verbal communication-comfortable presenting to stakeholders and senior executives

- Self-starter mindset with strong organizational skills and attention to detail

- Interest in product or program management, operations, or product/program coordination in a technical environment

- Strong written and verbal communication skills, with the ability to work effectively with cross-functional partners (engineering, product, security, and operations)

- Ability to organize information, manage multiple tasks, and follow through on commitments with guidance from the team

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington: $28/hour - $33/hour

Global benefits provide options for the following:

- Paid Time Off: earned time off, as well as paid company holidays based on region

- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

- Retirement Plans: select retirement and pension programs with potential for employer contributions

- Learning and Development: options for coaching, online courses and education reimbursements

- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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