About this role
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Your role in our mission
Essential Job Functions
- Performs complex standard and non-standard processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skills in a variety of assigned work processes.
- Understands the business of the client and related market dynamics; applies knowledge to ensure best practice procedures and continuous process improvement. Identifiies issues and reviews, recommends and implements modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Performs analyses and reports findings. Interprets, audits and reconciles reports for accuracy or completeness. Maintains log records of pertinent data and provides periodic status reports. Prepares standard and adhoc reports for management and clients.
- Researches problems and follows up with the client regarding resolution. Interfaces with management and clients to resolve issues and assists in implementing same as approved.
- Supports development and documentation of new or revised standard operating procedures.
- Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
- May provide leadership and work guidance to less experienced personnel. Trains and assists team members. Monitors daily activity of employees to ensure policy and procedures are being followed. Coordinates with managers and employees to ensure adequate scheduling. Prioritizes and delegates work.
Basic Qualifications
- High school diploma or G.E.D.
- Six or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
- Experience working with client company product and/or services
- Experience working with client company industry and/or functional area
- Experience working with business solutions software
Other Qualifications
- Strong communication skills
- Strong personal computer and business solutions software skills
- Strong organization and time management skills
- Good problem solving skills
- Team leadership skills to train and assist less experienced personnel
- Ability to multi-task
- Ability to work independently and as part of a team
- Ability to assess clients' business and identify improvement opportunities
Work Environment
- Office environment
What we're looking for
What you should expect in this role
“The deadline to submit applications for this posting is 10/10/2026.”
The pay range for this position is $43,800.00 - $62,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.