About this role
Job Summary
This position works collaboratively with and reports directly to the Site Manager and is responsible for assisting the Site Manager with the day-to-day operations of multiple provider clinics in one or more specialties to include issues regarding site maintenance, staffing, equipment/supply needs, and patient service delivery. In addition, this position may fill in as needed for the Site Manager during their absence and in emergent situations, respond to provider/staff questions, requests, concerns, etc. after established business hours.
Responsibilities (include, but not limited to)
- Assists the Site Manager with daily staffing and timecard management of.
- Participates in the selection process of the front office staff.
- Supervises the Site Hospitality Coordinator
- Receives and appropriately/timely responds to patient issues / concerns as they relate to patient registration.
- Serves as the designated contact for issues regarding facility, space needs and front office operations
- Participates in performance evaluations and the completion of competency checklists as required and in collaboration with the Site Manager and Human Resources and addresses disciplinary issues in a timely and consistent manner for all direct reports
- Accurately maintains time and attendance records on all direct reports and as directed by the Site Manager – keeps overtime usage to a minimum
- Ensures facility maintenance/housekeeping / safety issues are addressed, resolved and communicated as needed.
- In conjunction with the Site Manager, conducts regular huddles and monthly meetings with direct reports regarding company updates, clinic process flow changes, and policy/procedure revisions/additions
- Ensures compliance with all established HMA policies and procedures, (e.g. Human Resources, Operations, Compliance, etc.)
- Ensures supply and equipment inventory are maintained for each clinic by coordinating with the internal purchasing department to place orders and confirm receipt of goods delivered
- Attends required leadership development / training
- All other duties as assigned by the Site Manager
SUPERVISORY RESPONSIBILITES
- This position has no direct reports.
Qualifications
Knowledge, Skills, and Abilities
- Leadership and organizational skills
- Familiar with Practice Management (PM) software
- Excellent communication (oral and written) skills
- Demonstrated proficiency with Microsoft Office products (Excel, Word, PowerPoint)
- General understanding of the overall operations of a medical practice organization
- Ability to multitask in a fast-paced work environment subject to change
- Ability to collaborate cross-departmentally and effectively interface with all levels of employees – staff, senior leaders, and providers.
Job Requirements
- Associate’s Degree in business, or related field of study from an accredited college or university required
- Minimum of (2) years prior physician practice experience required
Physical Demands and Work Environment
- Must be able to stand for 8 to 10 hours a day
- Requires regular walking, bending, pushing, pulling and lifting
- Must be able to lift at least 25lbs
- Must exhibit good communication skills—understand, respond and translate into action
- Ability to delineate between numeric numbers
- Clinical setting; exposure to communicable diseases, bloodborne pathogens, medical preparations and other conditions common to a clinical environment.