Coordinator Docking Reservations & Operational Scheduling (all genders)

We are A-ROSA!

A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.

At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS , as all of us have creative contributions that drive us forward.

Your responsibilities

We are looking for a Coordinator Docking Reservations & Operational Scheduling (m/f/d) to work from our office in Chur, Switzerland, or remotely.

The Coordinator Docking Reservations & Operational Scheduling is responsible for the efficient planning, coordination and operational management of all docking reservation and itinerary scheduling processes across the fleet.

The role serves as a central point of contact between internal departments, ship management teams, external service providers and berthing partners, making a significant contribution to smooth and cost-effective ship and port operations.

Itinerary and berthing management

- Continuously update, maintain and ensure the accuracy of the itinerary planning system.
- Process and coordinate all berthing requests, working closely with berth operators, agencies and external service providers.
- Implement short-notice itinerary changes, for example due to high or low water levels, lock closures or other operational restrictions, in close consultation with the Head of Department.

Communication and coordination

- Communicate proactively and professionally with ships, agencies, port partners and other stakeholders.
- Ensure a smooth flow of information between nautical teams, Port Operations and external partners.

Data and document management

- Maintain a structured and standardised approach to email and document management, including the correct filing of reservation confirmations, rejections and operational correspondence.
- Maintain and continuously improve all relevant data in the itinerary and berthing management software.

Financial responsibilities

- Assign accounting codes to incoming invoices and verify their factual and numerical accuracy.
- Help resolve invoice queries and discrepancies in coordination with the relevant internal departments.

Why A-ROSA?

- An interesting and varied role
- A diverse range of activities, both in the office and beyond
- A permanent employment contract
- Fast decision-making, flat hierarchies and the freedom to work independently
- Remote working options by agreement with your manager
- A pleasant working environment within a highly motivated and experienced team
- Responsibility from day one
- Attractive Family & Friends discounts

Your profile

- Experience in operational river cruise coordination or tourism operations is desirable.
- A sound understanding of itinerary, port and berthing processes within river cruising or a comparable operational environment.
- Confidence in using planning, booking and administration software, ideally with experience in itinerary and berthing management systems.
- Excellent MS Office skills, particularly Outlook, Excel and document management tools.
- A good command of written and spoken English; French language skills are an advantage.