DME Cust Service Rep Supervisor - (Houston)

Facility:
Home Support Texas County: 1336 S Sam Houston Blvd, Houston, Missouri, United States of America, 65483






Department:
1299 DME Houston

Scheduled Weekly Hours:
40

Hours:
M-F 8a-4:30p plus after hours/on call coverage

Work Shift:
Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's  Top Companies to Work for in Healthcare (2025).

Benefits

- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here:  Benefits | CoxHealth

Job Description:
The Customer Service Rep Supervisor is an employee with responsibility/accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources. They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.Education:
▪ Required: High School Diploma or Equivalent
▪ Preferred: Graduate of an accredited respiratory program
Experience:
▪ Required: 1 year managerial/supervisory experience
▪ Preferred: 1 year experience in the home medical equipment field
Skills:
▪ Demonstrates effective communication methods and skills; uses current communication systems effectively.
▪ Markets and represents Home Support in a positive and professional manner at all times.
▪ Brings issues/concerns forward in a constructive manner. Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team.
▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job.
▪ Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
▪ Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families.
▪ Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care.
▪ Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process.
▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. Assists General Manager as needed to complete regulatory compliance surveys.
▪ Completes all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully.
▪ Practices effective problem identification and resolution skills as a method of sound decision making.
▪ Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge.
Licensure/Certification/Registration:
▪ Required: Active class E driver's license