About this role
Under the overall supervision of the Chief of Mission (CoM) and the direct supervisor of the Protection Officer and in close cooperation with relevant departments at Headquarters (HQs) and Regional Office (RO), the Protection Associate-Casework will contribute to the provision of protection assistance through case identification, assessment, case management, referrals, follow-up, information provision, and coordination with relevant service providers to ensure that vulnerable individuals receive timely and appropriate support.
EDUCATION
- Master’s degree in Social Sciences, Social Work, Psychology, Political Science, Law, or a related field from an accredited academic institution with two years of relevant professional experience; or
- Bachelor’s degree in the above fields with four years of relevant professional experience .
EXPERIENCE
- E xperience in protection case management (including for survivors GBV and human trafficking, children at risk) in humanitarian or migration contexts.
- Experience working with vulnerable persons, ideally including returnees or deported migrants, who have complex needs.
- Experience with referrals and coordination with local protection actors, NGOs, or government services.
- Experience working in programs that include a movement operations component is an advantage.
- Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred.
SKILLS
- Knowledge of IOM and Inter-agency protection standards and operational guidelines, including IOM Case Management Guidelines. Knowledge of human rights and international migration law is an asset.
- Knowledge of MiMOSA is a strong asset.
- Strong interpersonal skills, ability to interact respectfully with migrants with trauma or complex needs, and p roven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds .
- Strong interpersonal and teamwork skills.
- Ability to deliver assistance in challenging conditions; adaptability and good judgment.
- Good written and verbal communication skills; ability to prepare case notes and reports.
- Proficiency in MS Office (Word, Excel), tools used for case management.
SECTION 5
Languages
IOM’s official languages are English, French, and Spanish.
REQUIRED
For this position, fluency in English is required (oral and written).
DESIRABLE
Knowledge of Spanish, Tigrinya, and Arabic is an advantage.