Evermore Host

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort thats redefining the Orlando vacation experience. Just steps away from Walt Disney World, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlandos ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlandos first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, weve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If youre excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:

- Serve as the dedicated point of contact for all guests, travel agents, and third parties from pre-arrival through departure.

- Proactively reach out to guests prior to arrival to confirm details, answer questions, and ensure all required information, payments, and documents are complete.

- Collect and record arrival times, celebration details, and preferences.

- Identify key Evermore guest personas to create personalized, seamless, and memorable experiences.

- Provide tailored recommendations based on guest needs, preferences, or special occasions.

- Assist guests with advance booking of transportation, cabanas, activities, dining, add-ons, and special arrangements.

- Coordinate with internal departments (Front Office, Housekeeping, Recreation, Transportation, Sales, and Leadership) to guarantee all requests are actioned and each guest's arrival is fully prepared.

- Identify potential guest issues in advance and proactively resolve or escalate them appropriately.

- Based on guest preferences and when applicable, ensure a small, thoughtful welcome amenity is provided upon arrival.

- On arrival, warmly and confidently introduce themselves as the guest's dedicated Host, establishing presence.

- Using PIN activation notification, greet the guest at their unit within 15 minutes of them entering their accommodation. This interaction is to establish trust, ease, and emotional tone quickly.

- When appropriate, create one mid-stay "surprise and delight" and one intentional closing moment on the final night. The gestures will align with how each guest used Evermore and will never be performative or branded.

- Schedule daily time to roam the Landing and Evermore Bay Promenade to be available to in-house guests.

- Continuously read guest cues and adjust service levels behind the scenes, honoring privacy while remaining highly responsive.

- Listen and understand guests to elevate meaningful feedback and resolve friction.

- Manage guest concerns with empathy, clarity, and solution-forward communication, using de-escalation and objection-handling skills to address policy questions or frustrations.

- Maintain a professional, empathetic, and service-forward tone across all communication channels (phone, email, SMS, CRM platforms).

- Document interactions, notable preferences, and feedback thoroughly in the CRM to support future stays and continuity of service.

- Provide a complete hand-off to a designated team member before days off or shift end, so every guest always has a point of contact.

- Uphold brand standards, privacy regulations, and property security protocols.

- Adhere to property and company policies and procedures.

Education, Skills, and Experience:

- High school diploma or equivalent.

- Must have at least 3 years of experience in a guest-facing role; preferably in a luxury hotel/resort setting.

- Experience with large-scale resort, vacation rental, or multi-unit properties preferred.

- Knowledge of pre-arrival processes, front office operations, or concierge services.

- Must possess and demonstrate excellent interpersonal and communication skills, both written and verbal.

- Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with guests, travel agents, and team members.

- The ability to speak or read in Portuguese or Spanish is highly desirable.

- Comfort with guest-facing technology, messaging platforms, CRM systems, PMS platforms, and hospitality software, including email, web browsing, and scheduling software.

- Good typing skills (45 wpm or better).

- Must exercise a keen attention to detail, with strong problem-solving skills and a genuine care for people.

- Strong organizational and time-management skills, with the ability to multitask and prioritize in fast-paced environments.

- Capable of working scheduled hours, including weekdays, weekends, nights, and holidays.

Physical Requirements:

- Able to safely lift, pull, and push up to 50 pounds.

- Ability to work outside, walking, interacting with guests, for up to an entire 8-hour shift.

- Must have a valid driver's license, clean driving record, and ability to drive all Guest Experience vehicles.

- Able to stand, walk, stoop, kneel, bend, and reach for at least 8 hours per day.

- Able to sit and use the computer for hours at a time.

- Visually look at a computer for extended periods.

- Subject to environmental conditions; work activities can occur inside and outside.

- Repetitive hand motions, such as typing.

Evermore Culture

At Evermore, our purpose is Togetherness , and our vision is to make a more together world possible.

Through relational wellness, we cultivate an inclusive, people-first culture where collaboration, trust, and respect empower every Team Member to thrive. Our Values guide how we think, make decisions, and show up for our guests, one another, and the moments that matter most. We are committed to acting with integrity, striving for the extraordinary, and recognizing that our greatest success comes when we succeed together.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

EOE/M/F/D/V