Manager, Sales Operations - Global Dining

Resy is seeking a highly analytical and operationally minded Manager to lead Sales Operations & Planning for the Sales organization within Global Dining.

Sitting within Revenue Operations, this role will serve as a strategic and operational partner to Sales Leadership and collaborate closely with Finance, Compensation, People, Enablement, Business Operations, and Marketing. The Manager will own the core planning and operating processes that underpin Sales performance, including sales planning and forecasting, quota and capacity planning, performance management and insights, incentive compensation operations, and governance controls.

This role will build and manage the operational infrastructure that enables Sales leaders to effectively run the business—ensuring sellers have clear goals, performance and incentive calculations are accurate, critical processes are scalable and well controlled, and leadership has timely visibility into performance, risks, and opportunities.

The ideal candidate is equal parts operator, analyst, planner, and strategic business partner, combining rigorous execution with the ability to identify trends, challenge assumptions, and translate complex data into actionable recommendations.

- 4–7+ years of experience in Sales Operations, Revenue Operations, Sales Planning, Sales Compensation, Finance, or a related analytical role.
- Experience supporting quota-based Sales organizations and partnering directly with Sales leadership.
- Strong understanding of quota setting, attainment, incentive compensation, capacity planning, productivity, ramping, forecasting, and territory management.
- Experience building sales capacity, productivity, quota, or financial models.
- Advanced Excel and/or Google Sheets skills and experience working with complex datasets; strong Salesforce reporting and dashboard experience.
- Experience with BI/reporting, incentive compensation, forecasting, or Sales planning platforms preferred.
- Strong analytical and problem-solving skills with the ability to identify discrepancies, determine root causes, and drive resolution.
- Exceptional attention to detail, particularly with compensation, quota, and seller-level performance data.
- Ability to translate complex analyses and operational concepts into clear recommendations for sellers, managers, and senior leaders.
- Strong business judgment and ability to manage recurring processes and strategic initiatives in a fast-moving environment.
- Experience designing or operating business controls, reconciliations, approval workflows, and audit-ready processes, with appropriate discretion when handling sensitive compensation and performance data.

Preferred Qualifications:

- Experience leading or supporting annual Sales planning cycles, including territory design and headcount planning.
- Experience administering or partnering on Sales incentive compensation programs.
- Experience building executive-level Sales performance reporting and supporting business reviews.
- Familiarity with modern Revenue Operations and Sales planning technology.
- Experience supporting SaaS, marketplace, hospitality, restaurant technology, or other high-growth Sales organizations.