About this role
Benefits :
- Competitive Health & Welfare Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
Minimum Qualifications:
- Two years of experience in the healthcare field is required with previous call center experience is preferred.
- Minimum one year in scheduling or insurance verification.
Preferred : Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred
Essential Function
- Schedules in-office procedures within the required time as designated by the department policies and procedures.
- Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.
- Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
- Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
- Communicates clinical instructions needed for appointments/procedures.
- Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
- Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
- Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
- Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
- Other duties as assigned.