Patient Coordinator for High-end Clinic in Hyderabad

- Coordinate patients as contact window from production start:
- The Patient Coordinator will assist in day-to-day coordinator tasks,including customer scheduling, managing correspondence, maintaining files and records, scheduling meetings, telephone answering, welcoming visitors to the company and providing general support to the team.

- Receptionist Operation Support:
- The Patient Coordinator will obtain and update documents necessary for the company to operate.
- In addition, Financial Management will be responsible for invoicing, contract arrangement, payment receipt, Petty cash and Patient payment.
- Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

- Customer support operation
- Answering the patient concern and Communication with the related department and obtaining solutions for a technical concern from a patient.
- Providing the solution and an answer to a patient in accordance with him/her questions.
- Boosting lifetime customer value and annual recurring revenue.
- Inspiring customer loyalty and retention.
- Reducing churn

- KGI Management:
- The performance of a Patient Coordinator will be measured by some KGIs such as the number of scheduling for after-sales care and final test fitting, etc.

- Building Maintenance Management:
- The Patient Coordinator will oversee the maintenance and upkeep of the company’s premises.
- This involves coordinating with vendors, scheduling repairs and maintenance tasks, and ensuring a safe and clean working environment for all employees.

- Errands:
- The Patient Coordinator will be responsible for running various errands on behalf of the organization.
- This may include purchasing office supplies, picking up and delivering documents, and other miscellaneous tasks as required.

Requirements

- Bachelor degree in B.com, BBA (any related course)
- At Least 2 years of Customer Service Experience including payment of management.
- Great Communication:
- Good communication skills, both verbal and written, are necessary to effectively interact with patients, colleagues and external vendors.
- This position is expected to welcome and engage patients with a friendly and professional attitude as a face of Instalimb.
- Fluency in English and the local language is required for Telugu.

- Strong IT Skills:
- The ideal candidate should possess strong IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems.
- Familiarity with relevant software and tools for travel reservations and banking tasks is desirable, and also strongly preferred to account book management experience.

- Organizational Skills:
- The Patient Coordinator must have excellent organizational skills to handle multiple tasks efficiently.
- Attention to detail and the ability to prioritize tasks are essential for success in this role.

- Proactive and Resourceful:
- We are looking for a proactive individual who can take initiative and find innovative solutions to challenges.
- The Patient Coordinator should be resourceful and able to work independently with minimal supervision.

- Professionalism and Confidentiality:
- The Patient Coordinator must maintain a high level of professionalism and handle confidential information with utmost discretion and integrity.