Project Quality Lead

This role is based in China and reports to the Senior Quality Manager within Product Quality Management, supporting Dyson’s Joint Development Manufacturer (JDM) projects.

The Lead Quality Engineer is responsible for providing quality leadership across end-to-end quality management for NC5 products throughout the product lifecycle.

Reporting to the Senior Quality Manager, this role is responsible for early project quality planning, product and project risk assessment, and management of quality deliverables through project milestones, builds, ramp-up, launch and lifecycle phases. The role works closely with cross-functional teams across category, engineering and operations.

Role Objective:

·       Own the assigned product from a quality perspective throughout the NC5 product lifecycle to meet the On Quality

·       Predict and manage product quality key performance indicators, including Star Ratings, Cost of Poor Quality based on failure rate, Lessons Learnt and Top Defect Matrix (TDM), as well as any other assigned KPIs.

·       Engage Dyson cross-functional teams and manufacturers throughout New Product Introduction protocols and processes to support successful project milestones and a flawless product launch in market.

·       Risk and issue management.

·       Support the Market Preparedness activity and manage Launch Monitoring.

Key Roles & Responsibilities:

·       Act as the Product Quality Lead for assigned projects, representing Quality at project milestones and preparing accountable Quality Phase Reviews (QPRs). Own quality accountability throughout the product lifecycle while working closely with Safety, Satisfaction and Manufacturing Quality teams to deliver agreed quality KPIs.

·       Propose and review design mitigations during early project phases to ensure robust product design and effective design deployment.

·       Predict product reliability failure rates using inputs from product validation, verification and historical data, and translate the expected impact into Cost of Poor Quality.

·       Liaise with Market Quality Teams to understand the key performance issues on products in the field, whether they are reliability, performance or usability issues.

·       Assist the Satisfaction team to predict/manage Satisfaction Star Rating.

·       Ensure clear and effective communication within Quality and Product Safety teams, as well as across cross-functional stakeholders.

·       Liaise with Manufacturing Quality to ensure all Dyson products are manufactured according to the agreed work instructions, standards, processes, procedures, drawings and guidelines including rework.

·       Understand the perceived quality and reliability of Dyson products in market, including the causes behind key issues. Build a data-driven view to provide clear and compelling responses to business queries.

·       Support Engineering and Operations teams to improve current products and processes and ensure new products achieve the highest quality standards.

·       Produce clear and concise reports that summarise work undertaken and are tailored to the knowledge level of the intended audience.

·       Lead technical assessment and investigation of issues identified throughout the product or part lifecycle. Engage Engineering and Technology experts to assess risk, drive issue resolution, implement effective mitigation and prevent recurrence.

·       Work with multiple engineering disciplines and the wider business to drive year-on-year improvements in product quality, process quality, design robustness and deployment effectiveness throughout the product lifecycle.

·       Ensure Lessons Learnt are reviewed, embedded and implemented across relevant projects.

Skills / Requirements:

Degree in Engineering with a minimum of 10 years’ working experience in Quality, Product Design and Development, and Manufacturing.

Technical Skills:

·       Technically inclined, with domain expertise in consumer product quality and a proven track record in Quality Management and Quality Assurance.

·       Strong knowledge of Quality Management Systems, preferably with Lead Auditor certification, and good understanding of applicable regulatory requirements.

·       Proficiency in technical project or programme management; PMP certification would be advantageous.

·       Excellent analytical skills with strong knowledge of statistical data analysis.

·       Good knowledge of Quality tools e.g. 8D, APQP, DOE, FMEA, GR&R, SPC, Six Sigma. Certified Black/Green Belts will be advantageous.

·       Experience with product validation and verification processes.

·       Experience with Process / Design Risk assessment and mitigation.

·       Experience in supplier management within Quality and/or Development functions.

·       Familiarity with reliability engineering principles and practices.

·       Proficient in both English and Mandarin.

Soft Skills:

·       Excellent leadership and team management skills. Ability to work collaboratively in a cross-functional team environment.

·       Strong organisational skills and personal drive, with the ability to work independently under pressure and effective interpersonal skills.

·       Excellent communication skills across different hierarchical levels and geographical regions, with the ability to adapt messages for both technical and non-technical audiences.

·       Detail-oriented with a focus on continuous improvements.

·       Strong analytical and problem-solving abilities.

·       Assertiveness to safeguard product quality.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.