Head - India COD Ecom

Koozo Commerce Pvt. Ltd. is a Gurugram-based e-commerce company that operates as a house of brands, focusing on innovative, practical, and lifestyle-oriented consumer products.

We are seeking a dynamic, commercially driven, and results-oriented Head – India COD Ecom to lead and scale our Cash-on-Delivery (COD) ecommerce business in India.

The ideal candidate will bring 8–12 years of experience in ecommerce, D2C businesses, Shopify operations, quick commerce, supply chain management, procurement, and performance marketing , with proven expertise in managing P&L, driving revenue growth, and leading high-performing teams.

This is a strategic leadership role requiring an entrepreneurial mindset, strong commercial acumen, excellent communication skills, and the ability to manage the entire ecommerce business lifecycle — from product procurement and marketing to fulfillment, customer experience, and profitability.

1. Business Strategy & P&L Ownership

- Lead the overall strategy, revenue growth, operational performance, and profitability of the India COD Ecommerce business.
- Take complete ownership of the business P&L, including revenue, gross margins, customer acquisition costs, logistics expenses, and contribution margins.
- Develop and execute growth strategies to scale the business sustainably.
- Identify new product categories, market opportunities, and revenue streams.
- Establish business forecasts, operating budgets, financial targets, and performance KPIs.
- Analyze business performance and implement data-driven strategies to improve profitability.

2. India COD Ecommerce Operations

- Oversee end-to-end COD ecommerce operations, including order generation, confirmation, processing, fulfillment, and delivery.
- Develop strategies to maximize order confirmation and successful delivery rates.
- Minimize Return-to-Origin (RTO), cancellations, delivery failures, and operational costs.
- Optimize COD reconciliation, courier performance, order turnaround time, and customer experience.
- Implement scalable operational processes to support business expansion.
- Monitor order-level unit economics and identify opportunities for margin improvement.

3. Shopify & Quick Commerce

- Lead Shopify-based ecommerce operations, including storefront performance, checkout optimization, order management, and integrations.
- Optimize website conversion rates, average order value, and overall customer experience.
- Evaluate quick commerce opportunities and fast-delivery models relevant to the business.
- Collaborate with technology and operations teams to improve ecommerce infrastructure and efficiency.
- Introduce automation and technology-led solutions to streamline business operations.

4. Procurement & Supply Chain Management

- Lead procurement strategy, product sourcing, vendor identification, and supplier negotiations.
- Build strong relationships with manufacturers, distributors, suppliers, and logistics partners.
- Optimize procurement costs, product margins, inventory planning, and working capital.
- Oversee inventory availability, warehousing, fulfillment, and last-mile delivery operations.
- Ensure efficient supply chain coordination to minimize stockouts, excess inventory, and fulfillment delays.
- Establish supplier performance standards and cost-control measures.

5. Performance Marketing & Revenue Growth

- Collaborate with performance marketing teams to drive profitable customer acquisition and revenue growth.
- Oversee growth strategies across Meta Ads, Google Ads, affiliate marketing, and other relevant acquisition channels.
- Monitor ROAS, CAC, conversion rates, average order value, customer acquisition trends, and contribution margins.
- Identify high-performing products and scalable marketing opportunities.
- Align marketing investments with procurement, inventory, and fulfillment capabilities.
- Develop strategies to improve campaign profitability and business performance.

6. Team Leadership & Stakeholder Management

- Build, mentor, and lead high-performing teams across ecommerce operations, procurement, supply chain, and business growth.
- Define clear KRAs, KPIs, accountability structures, and performance expectations.
- Work closely with Finance, Marketing, Technology, Operations, and other internal stakeholders.
- Drive regular business reviews, performance reporting, and operational improvements.
- Foster a culture of ownership, accountability, collaboration, and execution excellence.

7. Market Expansion & Competitive Intelligence

- Track trends across India's COD ecommerce, D2C, Shopify, and quick commerce ecosystems.
- Conduct competitor benchmarking on product pricing, sourcing, logistics, and customer acquisition.
- Identify opportunities for new category launches, supplier partnerships, and business expansion.
- Develop strategies to strengthen market positioning and long-term profitability.

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Requirements

- 8–12 years of relevant experience in ecommerce, D2C, COD ecommerce, quick commerce, or related digital commerce businesses.
- Proven experience in business leadership with direct P&L ownership and revenue accountability .
- Strong understanding of India's COD ecommerce ecosystem, including order fulfillment, RTO, logistics, and customer behavior.
- Hands-on knowledge of Shopify ecommerce operations and related platforms.
- Demonstrated expertise in procurement, supply chain management, vendor negotiations, and inventory planning.
- Strong understanding of performance marketing, customer acquisition, and ecommerce profitability metrics.
- Experience in leading cross-functional teams and managing multiple business priorities.
- Excellent communication, negotiation, stakeholder management, and decision-making skills.
- Strong analytical abilities and a commercially focused, entrepreneurial mindset.
- Bachelor's degree in Business, Marketing, Operations, Supply Chain, or a related field; MBA preferred.

Benefits

- Opportunity to lead a strategic ecommerce business vertical within a global affiliate marketing network.
- Ownership of business strategy, operations, and commercial outcomes.
- Exposure to performance marketing, ecommerce technology, and cross-functional business leadership.
- Opportunity to build and develop high-performing teams.
- Professional growth through strategic business expansion and operational innovation.